Shared Transfer - Geneva airport -> Tignes Le Lac

Thanks - we're glad you had a great experience with Snowbus, and we look forward to seeing you again soon....

Thanks for your feedback.  We have spoken about your journey via email previously, and we have also conducted an internal investigation surrounding your return journey (in your own words your incoming journey was 'excellent'). From what we found out -the bus did turn-up, the driver waited at the designated pick-up point, and we had 14 other passengers who all got on that same bus...so it is very difficult to understand why you weren't on the transfer sorry. 

Since this issue (March 2017) we have instigated new procedures to avoid this happening again - including a more precise pick-up spot in Val Thorens, and any missing passengers being phoned before the bus departs.

Thanks for your review - we hope to see you again in the future

Thanks for your review. We try to make shared transfer as quick and convenient as possible for all passengers, and I'm glad that you experienced this on your journey.

Thanks for your review - and we look forward to seeing you again soon

Hello.  Thanks for your feedback.  We're very sorry that you did not receive the same great service on your return journey that you did on your inbound transfer.  Unfortunately there can be hold-ups when multiple buses are meeting in the valley.  However, it seems we have been let down by an individual driver on this occasion, as this is definitely not the service that they are trained to deliver.  I can only apologise - we will investigate and make appropriate changes as required.  We're glad you got to see the normally excellent service as delivered by the other drivers though...  All the best

Thanks for your feedback.  We will endeavour to work on our communication regarding changeover of passengers on to different buses.  Unfortunately there can be unforeseen hold-ups to buses intended to meet each other in the valley - but we completely understand that this can be an unnerving experience for passengers.  The airport reps do fantastic work - and we will get them more support in the future as well.