Shared Transfer - Geneva airport -> Tignes Le Lac

Great stuff - thanks for your positive review

Please see response above.  Delays happen in the mountains, especially on Saturdays where there is traffic and snow on the roads like in this case.  We do recommend customers to move journeys forward where we can - but sometimes this is not possible.

Thanks for your feedback.  Last year was our first operating from Grenoble airport, and we have learnt lessons from the experience.  We aim to improve our communication with passengers at all stages of the journey, but we're sorry that you didn't feel you got this.  It is difficult to plan around heavy snowfall, but we do our best and I'm glad you got to the airport for your flight.

Please see answer above.  Gridlocked traffic on the roads meant that a journey that normally takes approx 3.5 hours ended up taking over 9 hours.  There is very little we can do in these situations unfortunately. The bus drivers are just that - drivers, but the office did try to contact you by phone on multiple occasions to try to help you out.  As you were not answering your phone, it was very difficult to communicate with you in any way sorry.  We always take feedback onboard and aim to improve our service, but unfortunately there is little we can do in the face of complete road gridlock sorry.

Thank you for your review.  I think it is important to remember that the shared transfer service that you were on is intended to create cheaper journeys for passengers.  In order to keep prices low we need to keep high numbers of passengers happy, and sometimes in the case of bad weather it is not always possible to change things around at the last minute like it is for a private transfer (which would charge more money for the added flexibility).  Many thanks

Thanks for your review. We're glad everything worked as it should for you...

Thanks for your 6* feedback on this one.

Thanks for your kind words.  We're glad you got to benefit from a quieter journey than normal, and we would love to see you guys again in future years.

No problem at all. Glad you enjoyed your shared transfer to and from Tignes Le Lac...

Thanks for your review. Glad you experienced a great transfer...