Silver by Mail Reviews

Dear Customer, we’re really sorry to hear how disappointed you’ve been with both the bangle and your experience with us.We completely understand how upsetting it is when a piece becomes damaged. As the bangle was originally purchased in August 2025 and had been worn regularly, our team carried out an inspection once it was returned to us. Following this, we offered a store credit of £122.50 to try and help resolve things for you. We’re also genuinely sorry to hear that our communication left you feeling unheard or uncomfortable, as that is never how we want any customer to feel, particularly someone who has supported us for so many years. Regarding the return postage, our policy is that customers normally cover return costs unless an item is confirmed faulty after inspection. That said, we do understand your frustration and appreciate you taking the time to share your experience with us. Thank you again for taking the time to leave your review. We genuinely value both your feedback and your past custom. Kindest regards SBM Team