I normally receive my order really quickly but did contact the company as it wasn't received as quick as my past orders. They emailed back straight away, which was excellent customer service.
The...
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Product reviews
Date of purchase: 25/04/2026
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Angela Knowles
Feefo Verified
GBR
17 days ago
What Angela Knowles said about Silver by Mail:
I have already spoken about my anxiety with the delivery as I couldn't track the order and didn't know when they would arrive.
The original service was really good. Fast delivery, easy website to use. However when one of my rings had tarnished within 3 days I contacted silver by mail and they told me this can happen and...
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Product reviews
Customer Service
Silver by Mail
15 days ago
Thank you for your feedback, we are sorry to hear of your experience, due to the different metals used within this ring this is usually sent with a free cleaning cloth which should resolve the issue for you. We would also recommend that the care instructions are followed to reduce any future tarnishing. Kind regards Jane@Silver by Mail
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.