Thank you for your feedback. We can see that our customer services team have been in correspondence with you. In all cases we can only look to offer an exchange or refund if the item has remained unworn an in its original condition which was not the case for this item Kind regards Jane @Silver by Mail .
Product reviews
Customer Service
Silver by Mail
14 days ago
Thank you for your feedback. We can see that our customer services team have been in correspondence with you. In all cases we can only look to offer an exchange or refund if the item has remained unworn an in its original condition which was not the case for this item Kind regards Jane @Silver by Mail .
Customer Service
Silver by Mail
14 days ago
Thank you for your feedback. We can see that our customer services team have been in correspondence with you. In all cases we can only look to offer an exchange or refund if the item has remained unworn an in its original condition which was not the case for this item Kind regards Jane @Silver by Mail .
I normally receive my order really quickly but did contact the company as it wasn't received as quick as my past orders. They emailed back straight away, which was excellent customer service.
The...
Read more
Product reviews
Date of purchase: 25/04/2026
0
Share
AK
Angela Knowles
Feefo Verified
GBR
16 days ago
What Angela Knowles said about Silver by Mail:
I have already spoken about my anxiety with the delivery as I couldn't track the order and didn't know when they would arrive.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.