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Silver by Mail Reviews | Customer Service Reviews for https://www.feefo.com/reviews/silver-by-mail | Feefo

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Ms Suzanne Hallam

Nottingham

8 years ago

Date of purchase: 03/08/2016

What Ms Suzanne Hallam said about Silver by Mail:

Highly recommended

I buy regularly from Silver by mail. Quality jewellery at a good price and the service is excellent!

Product reviews

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Mrs alison Doyle

Wrexham

8 years ago

Date of purchase: 07/09/2016

What Mrs alison Doyle said about Silver by Mail:

Excellent products and customer service

Excellent ease of use website, quick efficient delivery

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Mrs Alison Thomas Millard

Sa18 3jt

8 years ago

Date of purchase: 28/07/2016

What Mrs Alison Thomas Millard said about Silver by Mail:

Excellent service by Silver by Mail

Top quality jewellery

Product reviews

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Trusted Customer

8 years ago

Date of purchase: 29/07/2016

Excellent as always

Always excellent service every time. Good communication and prompt delivery.

Product reviews

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Trusted Customer

8 years ago

Date of purchase: 09/08/2016

Good quality

Good speedy service.

Product reviews

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Trusted Customer

8 years ago

Date of purchase: 03/08/2016

engraving not clear

I had the word 'dance' engraved but the 'c' is so curly at the top that it is almost the same as the 'e' so the word is not that clear. A bit disappointing every time I take the ring on and off.

Gareth

Silver by Mail

8 years ago

Dear Ms Giles,

Thank you for your feedback. We sincerely apologise that you have been disappointed with the engraving on the Hidden Message Ring ordered from us. We would be grateful if you would be able to contact customer services regarding this so that they may look into how we can assist you further with this matter. If you could quote 'Feefo' and your Order Reference they will be able to easily locate your order and have access to the note that has been placed on your account regarding this matter. The email address to use if contactus@silver.uk.com.

Kindest Regards
Pip @ Silver by Mail
0345 307 3297

Product reviews

Gareth

Silver by Mail

8 years ago

Dear Ms Giles,

Thank you for your feedback. We sincerely apologise that you have been disappointed with the engraving on the Hidden Message Ring ordered from us. We would be grateful if you would be able to contact customer services regarding this so that they may look into how we can assist you further with this matter. If you could quote 'Feefo' and your Order Reference they will be able to easily locate your order and have access to the note that has been placed on your account regarding this matter. The email address to use if contactus@silver.uk.com.

Kindest Regards
Pip @ Silver by Mail
0345 307 3297

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Mrs Christine Gray

Bishop Auckland

8 years ago

Date of purchase: 29/07/2016

What Mrs Christine Gray said about Silver by Mail:

good

prompt delivery

Product reviews

Customer Service

Silver by Mail

8 years ago

Dear Mrs Gray,

Thank you for your feedback. We sincerely apologise that you have experienced a problem with the Sunset Blossom Earrings purchased from us. This is not a problem we have been aware of and thank you for drawing it to our attention. We would be grateful if you would be able to contact customer services so that they can look to rectify this situation for you.

Kindest Regards
Pip @ Silver by Mail
0345 307 3297
contactus@silver.uk.com

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Mrs Kerry Brown

Kent

8 years ago

Date of purchase: 31/08/2016

What Mrs Kerry Brown said about Silver by Mail:

Perfect :-)

Great service, super fast delivery. Overall a very smooth transaction

Product reviews

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Mrs Hazel Holland

Manchester

8 years ago

Date of purchase: 02/08/2016

What Mrs Hazel Holland said about Silver by Mail:

Great service and earrings

Lovely earrings. Had a problem with them sent them back and they sent me a new pair straight back no quibbles.

Product reviews

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How are Feefo reviews collected?

Who can leave a Feefo review?

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How do we deal with fake reviews?