Flotilla Holidays

Obviously we are very sorry that we did not meet your expectations on this trip. I wrote to you personally and made a point of inspecting the vessel on my visit to Lefkas just days after you were there. The swapped tank caps remains a mystery and as advised to you all the issues you reported, including the loose bolts, missing upholstery fixings, and other items were all dealt with. I also made a point of reviewing procedures with the check in person invoved, together with the base manager. My offer to you was what I judged at the time to be fair and proportionate and whilst I dont always get it right with such things, I cannot help feeling that this review is slightly vindictive, and certainly unfair in what you are suggesting. Our many many loyal guests know how dedicated and hard working our team is and that even our economy level, older yachts are generally well turned out and reliable. It is indicative that the boat you were on for example, has had a new engine, new windlass, new mainsail, bimini and sprayhood, new autopilot, GPS plotter and electrical panel, new floor in the saloon and even the upholstery you critisize was replaced in 2022. The lead crew and base manager have both confirmed that the comment about going forward only, was his attempt at humour and I can advise that the lead yacht had it's engine mountings and it's transmission replaced within 48 hours. (The more experienced reader can deduce what is likely to have caused that failure). Guest feedback is important to us and is always acted upon, since we always strive to improve. I offer my apologies if my response to you was judged inadequate in this instance and given your stated intention to not return, have authorised the £50 voucher prize for winning the lowest engine hours competition to be paid to you. Sincerely Christopher Lorenzo Managing Director

Thanks for your valued feedback and sorry to read that we did not quite hit expectations this time. We are always striving to improve and you should have received an analytical questionnaire from us (which I will re-send) which if you find some time, would appreciate receiving back from you with your thoughts. Thanks.