The trip was exceptionally well organised which took all of the anxiety out of the holiday for the group members. Any problems could be taken to the tour manager, who was available at all times in...
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Riviera Travel
Riviera Travel
2 months ago
Thank you for your wonderful review! We are delighted to hear that your trip was exceptionally well organised and that you and your group felt at ease throughout your holiday. It's fantastic to know that our tour managers were able to provide the support you needed, and that you enjoyed the accommodation and food. We truly appreciate your feedback.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We're so pleased to hear that you had a well-organized and enjoyable trip. It's wonderful that you were able to focus on the tours and your free time, and that the included meals and recommendations met your expectations. We're also glad you found the hotels comfortable and well-situated, and that our local guides and tour manager provided excellent support throughout your journey. It sounds like you had a truly memorable experience.
We had good service in that the information provided leading up to the trip was spot on and they took good care of us all the way through the trip. No complaints from us.
Riviera Travel
Riviera Travel
2 months ago
We are delighted to hear that you had such a positive experience with the information provided and the care you received throughout your trip. Thank you for your wonderful feedback.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
It's wonderful to hear that you had such an amazing holiday with us on our Imperial Cities of Morocco tour. We are delighted that you found the booking process easy and the pricing competitive, and that we were able to keep you informed leading up to your departure. It's fantastic to know that our tour manager and local guide in Marrakesh made such a positive impression and that you were so well looked after upon arrival, with everything from luggage transfer to handling gratuities taken care of. We're thrilled that you enjoyed all the hotels, especially the Palm Plaza, and that the organisation of the trips, including provision of water, met your expectations. It's brilliant to hear how much you enjoyed the sights, markets, friendly people, and food across the diverse cities. We're also very pleased that our guides were attentive to your comfort in the warm weather. Thank you for your special mention of Yanis, we will certainly pass on your kind words – we're so glad he was such a legend and looked after the group so well. We truly appreciate you recommending Riviera Travel and are so happy you had such a memorable experience.
I would have liked help at all hotels for porterage. On a couple of occasions my wife and I had to struggle with our suit case down stairs. many places there were porterage facilities.
impressed that...
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Riviera Travel
Riviera Travel
2 months ago
Thank you for sharing your experience. We regret to hear about the difficulties you encountered with porterage at some of the hotels and the struggles you faced with your luggage, especially on stairs. We also note your appreciation for the early breakfast openings, the comfortable and spacious travel arrangements, and the quality of the included meals. We value your feedback.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We are delighted to hear that you enjoyed your Signature Tour: Ecuador & Galapagos. It's wonderful that you found the accommodation very good, and that our Tour Manager and local guides were efficient, friendly, and knowledgeable. We appreciate your feedback regarding the day trip excursion to Bartolome and will certainly take your comments on board.
Didn’t get a very detailed itinerary beforehand - would have been good to understand start times and how long some trips would be. Also some guidance on what weather conditions might be like at that...
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Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to rate our customer service and for awarding us a score of 4 out of 5. We are grateful for your positive feedback and for choosing to book your holiday with us online.
For future reference, our Contact Centre team has access to more detailed itineraries, including indicative timings and additional information such as typical weather trends. They would be delighted to share this with you prior to travel. As these details can occasionally be subject to change, we do not routinely publish them. More precise daily timings are, however, provided by your Tour Manager whilst on tour.
We are particularly pleased to hear that you found your Tour Manager, Pauline, to be excellent. Your kind comments will certainly be shared with her, and we are sure they will be very much appreciated.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your feedback. We're pleased to hear that you thought the hotel was clean and comfortable. Thank you for your thoughts on increasing the time between escorted tours and free time. We'll be sure to share this with our Product team for collective review.
Thank you for rating our customer service 4/5. We're delighted to hear that you thought this was a well organised tour.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We're delighted to hear that you thought the hotel was excellent overall. As we are always striving to enhance our holidays, your comments about the evening meals have been shared with our Product team for collective review. We're so pleased to learn that Matt organised a couple of meals out for your group, which you found to be very enjoyable.
Excellent. All the staff were attentive and gave great customer service. From room attendants to bar, reception and catering staff.
Riviera Travel
Riviera Travel
2 months ago
We are so pleased to hear you had such an excellent experience with our team. It's wonderful to know that our staff, from room attendants to the bar, reception, and catering teams, provided you with great customer service. We appreciate you taking the time to share your feedback.
Trusted Customer
2 months ago
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Product reviews
Riviera Travel
Riviera Travel
2 months ago
We're absolutely delighted to hear that you had such an amazing time on your first river cruise with us! It's wonderful to know that you felt well looked after from beginning to end and that the experience exceeded your expectations, even when compared to your previous ocean cruises. We're pleased you enjoyed the more intimate atmosphere and found our staff to be attentive, and that the tours were well organised. It's also fantastic to hear that you found the Emily Brontë lovely. Thank you for choosing Riviera Travel for your Rhine Cruise to Switzerland.
Excellent. Staff very friendly and helpful. They always appeared to be smiling.
Riviera Travel
Riviera Travel
2 months ago
Thank you for your wonderful feedback! We're delighted to hear that our staff were friendly and helpful during your experience with us. We truly appreciate you taking the time to share your positive comments.
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Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your wonderful feedback about your recent Douro, Porto & Salamanca River Cruise. We are so pleased to hear that you found your experience on board relaxing, enjoyed the excellent food, and appreciated the spotless cabin and the friendliness and helpfulness of our staff. It's also great to know that the days were well organised for you.
Very hit and miss. The housework team were very good as were some of the servers but you had the impression that they were understaffed
Riviera Travel
Riviera Travel
2 months ago
We appreciate you taking the time to share your feedback. We are sorry to hear that your experience was inconsistent. We regret that you felt some areas may have been understaffed and hope that we can provide a more consistent experience for you in the future.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We are sorry to hear that your Budapest to The Black Sea River Cruise did not meet your expectations. We appreciate you taking the time to share your detailed feedback as well as talking this through with me today. We understand your concerns about the cabin size, dining, onboard facilities, and the organisation of excursions. Your insights are valuable as we continually strive to improve our offerings. We hope to be able to welcome you back in the future
We're so pleased to hear that you found our service very helpful and that everything was laid out clearly. It's wonderful to know we were able to assist you effectively.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We are delighted to hear that you had a very good trip and enjoyed your time with us. It is wonderful to know that you found the hotel and your room to be good, clean, and nice, and that you appreciated the plentiful food and good restaurants. We are also pleased that our guide was knowledgeable, approachable, and friendly. We appreciate your feedback regarding the leisure days and the partial lake view, and will certainly take your comments on board
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