Excellent service received by riviera rep Edit highly recommend her professional attitude and made holiday safe and enjoyable . Informative about places we visited and very helpful towards fellow...
Excellent.
The hotel in Olbio was the nicer of the two, although the location in Alghero was good.
Nikki and Filiberto added to the quality of the experience by their attentions to detail
Riviera Travel
Riviera Travel
1 month ago
Thank you for your wonderful review!
We are so pleased to hear that you had an excellent experience on your recent travels with us. It's wonderful to know that you enjoyed the hotel in Olbia and appreciated the convenient location of the one in Alghero. We are also delighted that Nikki and Filiberto's attention to detail enhanced your holiday.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your wonderful feedback about your recent trip to Sardinia.
We are delighted to hear that you had such a great time exploring the north of the island.
It's fantastic to know that Nikki, your guide, made your experience informative and enjoyable, and that Filiberto's driving skills ensured you reached your destinations safely. We are also pleased that you found the hotels clean and comfortable, with a good selection of meals.
We are so glad that Sardinia proved to be an ideal destination for you, with its beautiful scenery and charming old towns. We appreciate you highlighting the balance between guided tours and free time in the itinerary. We hope to welcome you back for another memorable holiday in the future.
I thought the amount of communication was adequate, although sometimes I felt a bit lacking. The rep at the airport was trying to be over helpful and therefore let some people down. While she was...
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Riviera Travel
Riviera Travel
1 month ago
Thank you for your comments about customer service. As we are always striving to enhance our guests experiences your comments have been shared with the appropriate department at head office and with our partner supplier/airport representatives for review.
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Riviera Travel
Riviera Travel
1 month ago
We're delighted to hear that you thoroughly enjoyed your first solo holiday. We will be sure to share your kind words with our tour manger, who'll be pleased to hear that they made such a positive contribution to your overall experience. We very much hope to have the pleasure of your company again in the future.
The travel to and from the Ship was good and well organised, the worst part was the dinning experience, it appeared under staffed with no clear leadership.
MA
Marcus
1 month ago
Date of purchase: 12/06/2026
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SY
Sybil
Feefo Verified
GBR
1 month ago
What Sybil said about Riviera Travel:
Excellent but lots of queues boarding Ship and Athens Airport.
Riviera Travel
Riviera Travel
1 month ago
Thank you for advising that the customer service was excellent overall. As we are always striving to enhance our guests' experiences we have shared your feedback directly with our partnered supplier regarding the boarding of the ship.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your candid feedback. We were pleased to hear that you thought this was a well organised holiday and your tour manager, Carolyn contributed positively to your overall experience. As we are always striving to enhance our guests' experiences, your comments about Milos and the service charge on board have been shared with the appropriate departments at head office and with our partnered supplier for review.
We're so pleased to hear you had such an excellent experience, and that Marthese was able to provide expertly managed service. Your kind words are greatly appreciated.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your experience. We're delighted to hear you found our organization, tour guides, ship management, and food to be excellent. It's wonderful to know you had a magnificent holiday cruise and were impressed with the high standard of the ship and cabins.
The service could not be better. You are greeted with a smile and all the staff are friendly and helpful.
I am gluten intolerant and took my own cereal. When I arrived in the dining room on the...
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Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear about your wonderful experience with our service. It's fantastic that you found our staff to be friendly and helpful, and we are especially pleased that your dietary needs were so well accommodated without any trouble. Your satisfaction is our top priority.
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Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you had such a wonderful experience on our Douro river cruise. It's fantastic that you enjoyed the beautiful scenery, the ports of call, and the included excursions. We're also delighted that our organisation, catering for mobility issues, and the amazing food, including special dietary requirements, met your expectations. It's wonderful to know that you found your cabin comfortable and clean, and that our staff were so friendly and helpful.
It's wonderful to hear that you were pleased with every aspect of your Douro cruise. We're delighted that you enjoyed the air flights, transfers, accommodations, food, drinks, entertainment, and excursions. We're also very happy to hear your positive feedback regarding the Riviera Rose and the excellent job done by our staff, from the Captain to the entire crew.
We seemed to be more of an annoyance than valued customers. The constant banging on about tipping on the last night was awful.
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback regarding our Amsterdam, Kinderdijk and Dutch Bulbfields river cruise, which departed earlier this year, and for writing to us formally at our head office.
We're sorry to learn that you remain dissatisfied with our previous response and the redress that has since been provided.
Whilst the overall feedback received for this sailing has been very positive, we recognise that each guest’s experience is unique, and we sincerely regret that your holiday did not meet your expectations. Please be assured that your comments have been carefully noted and shared with Senior Management for review, so that they may be considered as part of our ongoing commitment to improving our holidays.
Thank you once again for bringing your concerns to our attention.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback regarding our Amsterdam, Kinderdijk and Dutch Bulbfields river cruise, which departed earlier this year, and for writing to us formally at our head office.
We're sorry to learn that you remain dissatisfied with our previous response and the redress that has since been provided.
Whilst the overall feedback received for this sailing has been very positive, we recognise that each guest’s experience is unique, and we sincerely regret that your holiday did not meet your expectations. Please be assured that your comments have been carefully noted and shared with Senior Management for review, so that they may be considered as part of our ongoing commitment to improving our holidays.
Thank you once again for bringing your concerns to our attention.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
