Would have preferred to check in sooner and have details of bar charges on board the boat
Riviera Travel
Riviera Travel
2 months ago
We appreciate you taking the time to share your feedback with us. We're glad to hear you enjoyed your experience. We understand your preferences regarding check-in times and the provision of details on bar charges, and we'll certainly take this into consideration.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
Thank you for your wonderful review! We are delighted to hear that you had such a fantastic experience with us, particularly enjoying the stunning scenery, excellent food, and the unique opportunity to swim off the back of the boat. It's also great to know that our staff and facilities met your expectations. We appreciate you sharing your positive feedback about the Split, Hvar & the Delights of Dalmatia Yacht Cruise.
Perfect, nothing too much trouble. Room cleaners were very thorough.
Kitchen staff provided excellent food for every meal.
The manager and all the waiters were so attentive and helpful.
Riviera Travel
Riviera Travel
2 months ago
We are so pleased to hear that you had such a perfect stay with us and that our team went above and beyond to ensure your comfort. It's wonderful to know that the room cleaners were thorough, and that our kitchen staff and restaurant team provided you with excellent food and attentive service throughout your stay. We truly appreciate your kind words.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your wonderful feedback about your recent Rhine cruise from Zurich to Düsseldorf. We are delighted to hear that you found the booking, accommodation, dining, excursions, staff, and cleanliness to be first-class. It's especially pleasing to know that all your needs, including those related to dietary requirements and mobility, were well catered for. We are so pleased you had a wonderful holiday with us. We appreciate you highlighting the minor passport control issue at Düsseldorf; it sounds like it was resolved smoothly thanks to the shared experience of fellow passengers.
We are so pleased to hear that you enjoyed your Douro River cruise and your excursions to Salamanca. We appreciate you taking the time to share your feedback with us. We are sorry to hear that certain aspects of your trip did not meet your expectations, and we value your comments regarding the bathroom door, the seating arrangements, flight times, and the scheduling of your time in Porto. We also note your feedback regarding the Fado evening and the information provided, as well as the room access on your final day. We are glad that you found the guide in Porto to be attentive and that you enjoyed the Douro River and Salamanca.
The service was excellent by the driver, our allocated guide and at the hotel.
Not so excellent at the Italian airport - Milan Linate - where they took a very long time to let non EU people through...
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Riviera Travel
Riviera Travel
2 months ago
We are so pleased to hear that you found the service provided by your driver, guide, and at the hotel to be excellent. We appreciate you sharing your experience with us and are glad that these aspects of your trip were so positive.
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Riviera Travel
Riviera Travel
2 months ago
We are delighted to hear you enjoyed your time in Lake Garda and found the hotel and your Riviera representative, Kate, to be excellent. It's wonderful that you had such positive experiences with our team and the destinations you visited. We appreciate you sharing your feedback about the holiday's pace and the warm weather.
Date of purchase: 01/06/2026
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David Hurst
Feefo Verified
GBR
2 months ago
What David Hurst said about Riviera Travel:
First class couldn't be faulted.
The way to travel.
Excellent food and wine served by extremely friendly and efficient staff.
Riviera Travel
Riviera Travel
2 months ago
We are delighted to hear that you had a first-class experience with us and that our staff, food, and wine met your expectations. We truly appreciate you sharing your feedback on your travel experience.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
It's wonderful to hear that you had such an excellent holiday on your Rhine Cruise to Switzerland and that your experience was a true 5-star one. We are delighted that you continue to travel with us and appreciate you highlighting the exceptional service from the Cruise Director and the entire team. We acknowledge your feedback regarding the documentation for the Glacier Express journey and will certainly review this to ensure clarity for future guests.
Date of purchase: 01/06/2026
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Trusted Customer
Feefo Verified
2 months ago
I was not met by anyone of the Riviera company at Manchester Airport. I eventually made contact by phone and the representative turned up ten minutes later. This was not what I expected from Riviera....
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Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your feedback about this tour. We're sorry to hear that your Riviera rep was not immediately present at the airport as expected, due to an unforeseen last minute occurrence. We're pleased to hear that your rep did arrive, however. We're delighted to read that you thought the excursions were well organised and very enjoyable.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your candid feedback with us. We are sorry to learn that your outbound flight was delayed, resulting in your arrival after midnight; we appreciate how tiring this must have been at the beginning of your holiday.
We understand that staying in one hotel can feel more convenient and relaxing for many guests. However, due to the size of the island and the distances between key places of interest, the itinerary has been carefully designed to include two hotel stays. This approach helps to minimise extended coach journeys and allows guests to make the most of the included visits and experiences.
That said, we are pleased to hear that you found the excursions to be interesting and that your Tour Manager made such a positive impression. Your kind comments will certainly be shared, and we are sure they will be greatly appreciated.
Date of purchase: 29/05/2026
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Feefo Verified
2 months ago
Extremely well
Riviera Travel
Riviera Travel
2 months ago
Thank you for rating our customer service 4/5.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
Thank you for sharing your thoughts on the first hotel. Please be assured that we have passed your comments onto our Product team for review. We're delighted to hear that, on the whole, you thought this tour was nicely conducted.
It sounds like you had an absolutely wonderful first cruise experience with us on the Blue Danube! We are so pleased to hear that you enjoyed the perfect balance of company, the cleanliness of the boat, and the delightful service from our staff. It's fantastic that you made new friends and always had someone to chat with. We truly appreciate you choosing Riviera Travel and we're thrilled you're already considering another holiday with us for next year.
Excellent!
From booking our holiday to our journey home, everything was managed in a professional manner. The website was easy to navigate, any questions were answered and the whole holiday was well...
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Riviera Travel
Riviera Travel
2 months ago
Thank you for your wonderful review! We are delighted to hear that your experience with Riviera Travel, from booking to your journey home, was managed in a professional manner. We appreciate you highlighting the ease of navigation on our website and the helpfulness of our team in answering your questions. It's fantastic to know that your holiday was well organised. We are particularly pleased that Marella enhanced your holiday with her knowledge, humour, and attentive yet unobtrusive service.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
Thank you for sharing your experience of your Lake Maggiore, Orta & the Matterhorn holiday. We are delighted to hear that you had such a wonderful time, from the excellent Hotel Stresa and lovely excursions to your superb guide. It's also great to know that you enjoyed the food choices and found the hotel staff to be friendly, helpful, and professional. We appreciate you highlighting the balance of free time and organised trips, and we're so pleased you were blessed with good weather to enhance your holiday.
Date of purchase: 26/05/2026
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2 months ago
Riviera Travel
Riviera Travel
2 months ago
Thank you for your 5* rating
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Riviera Travel
Riviera Travel
2 months ago
Thank you for sharing your feedback about your recent trip to the Imperial Cities of Morocco. We are delighted to hear that you had an excellent experience and enjoyed the country. It's wonderful to know that our tour guide took great care of you. We appreciate you highlighting your positive experience.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.