We're so pleased to learn that you thought the service received was excellent.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We're delighted to hear that you enjoyed your first river cruise and will be doing another one next year. We very much look forward to having the pleasure of your company again.
Thank you for taking the time to share your feedback and for rating our customer service 4 out of 5; this is greatly appreciated.
We understand that clarity around our itineraries is important, and we would like to explain that this cruise is described as ‘gastronomic’ as both the excursions and the overall itinerary place a greater emphasis on food and drink experiences compared with the standard programme available on this ship.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We're delighted to hear that you enjoyed your river cruise along the Seine river. As we are always striving to enhance our guests' experiences, your comments about visiting the cider farms and there being no cider on board have been shared with our Product team for review.
Riviera are very thorough in their presentation of information during the booking process and the flip book which you can store in your phone is perfect to have at hand during the holiday. The only...
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Riviera Travel
Riviera Travel
2 months ago
Thank you for rating our customer service 5 stars. We regret to hear of the time it took and the stress caused with downloading your Ryanair boarding pass.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your feedback about this tour. We're sure it will provide valuable insight for anyone considering this tour as a solo traveller.
Date of purchase: 26/05/2026
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Trusted Customer
Feefo Verified
2 months ago
Fine
Riviera Travel
Riviera Travel
2 months ago
Thank you for your 5 star rating.
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Riviera Travel
Riviera Travel
2 months ago
Thank you for rating our Classic Sicily tour for solo travellers 5/5. We trust you had a wonderful time.
Disappointed that itinerary was not as on website.
Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to rate our customer service 4 out of 5; we greatly value your feedback.
We are sorry to learn that you were disappointed with the change to the advertised itinerary. We fully appreciate how important it is for your holiday to reflect what you expected when booking. While we always aim to deliver the itinerary as planned, there are occasions where the timing or order of excursions may need to be adjusted or, in some cases, substituted. This can be due to operational requirements or circumstances beyond our control, and we sincerely appreciate your understanding when such changes are necessary.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We're sorry to learn that this tour did not align with your expectations and you felt disappointed with alteration to the final evening. While we always aim to deliver the itinerary as planned, however, as per our booking terms and conditions, there are occasions where the timing or order of excursions may need to be adjusted or, in some cases, substituted. This can be due to operational requirements or circumstances beyond our control, and we sincerely appreciate your understanding when such changes are necessary. Please be assured that your comments have been shared with our Product team for review.
High quality
Would have liked to receive the itinerary, check-in details etc a bit earlier to help with planning.
Jacinta was very helpful with return flight check-in
Riviera Travel
Riviera Travel
2 months ago
We're delighted to hear that you thought our customer service overall was excellent. Travel documents detailing your itinerary and check in details were sent to guests on this tour, two weeks prior to departure. To assist in specific planning, you are very welcome to view the itinerary via 'My Account' or call our contact centre for information.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your comments. We will be sure to share your kind words about Jacinta with her. As we are always striving to enhance our guests' experiences, your feedback about the Stockholm hotel room and organised group meal have been shared with our Product team for review.
Date of purchase: 28/05/2026
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Trusted Customer
Feefo Verified
2 months ago
Excellent. No issues apart from being rushed in Padua.
Riviera Travel
Riviera Travel
2 months ago
Thank you for rating our customer service 5/5.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We're delighted to hear that you had a great holiday and that you thought this tour was excellent with a lovely hotel location. As we are always striving to enhance our guests' experiences, your comment about more organised group meals together has been shared with our Product team for review.
Excellent. Best tour guide we've ever experienced.
Riviera Travel
Riviera Travel
2 months ago
Thank you for rating our customer service 5 stars.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We're delighted to see that you scored this holiday 10/10. We'll be sure to share your kind words about your tour manager and look forward to welcoming you again in the future.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
