All queries were sorted in a friendly manner and nothing was to much trouble.
Riviera Travel
Riviera Travel
5 days ago
Hello Clive,
We are delighted to hear that your queries were handled in a friendly manner and that our team was able to assist you with everything you needed. It's wonderful to know that nothing was too much trouble.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
5 days ago
Hello Clive,
We are so pleased to hear that you had such a faultless experience with the hotel and its staff. It's wonderful to know that our tour manager was exceptional and went above and beyond for you.
Kind regards,
Riviera Travel
As I have written previously. Everything went on time, for excursions etc.
In my opinion, for the money we pay for the trip, standards are definitely not as good as a few years ago.... from the...
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Trusted Customer
6 days ago
Riviera Travel
Riviera Travel
5 days ago
Hello,
Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience. We are glad to hear that your trip ran on time. We value your comments regarding the standards and are always looking for ways to improve our offerings.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
5 days ago
Hello,
We're so glad to hear you enjoyed your time in Aix en Provence and appreciated the quietness of your room. We also agree that the restaurant staff were fantastic and it's lovely to hear they were particularly highlighted. We appreciate you sharing your thoughts on the hotel and the location.
Kind regards,
Riviera Travel
The guide was not very knowledgeable.People in the hotel were not vey friendly or eager to help
Riviera Travel
Riviera Travel
5 days ago
Hello Margaret,
We’re sorry to hear about your experience with the guide and hotel staff, and we appreciate you taking the time to share your feedback. I can see that you have recently contacted us regarding this trip, and we will await your full feedback in the coming days.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
5 days ago
We will await your full comments, and will contact you once we have received your feedback.
Thank you.
Kind Regards
Date of purchase: 18/05/2026
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Trusted Customer
Feefo Verified
6 days ago
Very good
Riviera Travel
Riviera Travel
5 days ago
Hello,
We're so pleased to hear that you had such a positive experience with our service. Thank you for taking the time to share your feedback.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
5 days ago
Hello,
We're so pleased to hear you had a great experience with us on our Lucca, Portofino & the Cinque Terre tour. It's wonderful to know that you found Max to be a first-class tour guide, and that Armando and our local guides were also very good and friendly. We appreciate you highlighting the variety of trips offered.
Kind regards,
Riviera Travel
Hello,
Thank you for your wonderful feedback! We are delighted to hear that our staff provided you with five-star service. It's rewarding to know that our team's attentiveness made a positive impact on your experience.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
5 days ago
Hello,
We are so pleased to hear that you enjoyed your Rhine and Moselle River Cruise and that you particularly liked the food, drink, excursions, and the service from our team. We appreciate you sharing your feedback regarding your experience at Düsseldorf Airport.
Kind regards,
Riviera Travel
Date of purchase: 18/05/2026
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Keith
Feefo Verified
GBR
6 days ago
Riviera Travel
Riviera Travel
5 days ago
Hello Keith,
We appreciate you taking the time to share your experience. We're sorry to hear that your recent experience wasn't entirely positive, I see that you have contacted us regarding your experience and we will be in touch once we have investigated further.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
5 days ago
Hello Keith,
We are sorry to hear that your experience did not meet your expectations. We understand your comments regarding the time spent on coaches and the size and amenities of your cabin. It is also disappointing to hear about your experience with the hotel during your extension. We will be in touch once we have had the chance to investigate further. Thank you for your patience in this matter.
Kind regards,
Riviera Travel
Hello,
Thank you for taking the time to share your experience. We are pleased to hear that you found the information provided to be very good. We appreciate your feedback.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
5 days ago
Hello,
We are sorry to hear that your hotel room was disappointing and that you found the Monet garden visit to be crowded. We appreciate you sharing your experience of the train journey, your exploration of Rouen, and your enjoyable visit to Arromanche, as well as the memorable experience at the remembrance park. We hope that your next journey with us is more enjoyable.
Kind regards,
Riviera Travel
See earlier comments.
Also very impressed with the Airport Transport Guide who remained with the Group just prior to the Departure Gate.
Riviera Travel
Riviera Travel
5 days ago
Hello,
We are delighted to hear you were impressed with our Airport Transport Guide and that they provided such valuable assistance prior to your departure. We appreciate you sharing your positive experience.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
5 days ago
Hello,
It's wonderful to hear that you had such an excellent holiday and that the Hotel Crystal Palace lived up to its rating. We are delighted that the hotel staff were warm and friendly and that their efforts contributed to making your stay enjoyable. It sounds like the special touches for your anniversary were a lovely surprise and made your stay even more memorable. We are also pleased that you found the tours and trips to be very good and that your guide was well briefed, friendly, and knowledgeable.
Kind regards,
Riviera Travel
Date of purchase: 18/05/2026
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Kenneth
Feefo Verified
GBR
6 days ago
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Date of purchase: 27/04/2026
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Jocelyn
Feefo Verified
7 days ago
What Jocelyn said about Riviera Travel:
I was told that someone would meet us at Derby station as I raised a concern that no seat reservations. There was no one there
Riviera Travel
Riviera Travel
6 days ago
Hello Jocelyn,
We are very sorry to hear about your experience at Derby station. We understand that this was not the service you expected, and we appreciate you bringing it to our attention. I can only apologise, we do state in your travel documentation that you would be met once you arrived in Paris-Nord station
Kind regards,
Riviera Travel
JO
Jocelyn
6 days ago
you are quite wrong, do check my telephone call with you on 30 April.
JO
Jocelyn
6 days ago
Product reviews
Riviera Travel
Riviera Travel
6 days ago
Hello Jocelyn,
We are delighted to hear you enjoyed your Highlights of Normandy, Monet's Garden, Rouen and Honfleur trip and appreciate you taking the time to share your feedback with us.
Kind regards,
Riviera Travel
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.