Excellent. Communicative and very well organized. The food was superb and the cabins spacious, clean and comfortable. The crew were all outstanding and helpful
Riviera Travel
Riviera Travel
2 months ago
We are delighted to hear that you had such an excellent experience with us. It's wonderful to know that our communication and organization met your expectations, and that you found the food superb, and your cabin spacious, clean, and comfortable. We are also very pleased that our crew were outstanding and helpful throughout your time with us.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your experience of our Dubrovnik, Split & Jewels of the Dalmatian Coast Yacht Cruise. We are delighted to hear that you found the cruise to be superb and well organised, and that you thoroughly enjoyed the food, accommodation, and tours. It is also wonderful to know that our crew’s attentiveness, friendliness, and helpfulness contributed to your enjoyment. We appreciate your high recommendation.
It was good and fully met the requirements for the trip
Riviera Travel
Riviera Travel
2 months ago
We are delighted to hear that your trip was good and fully met your requirements. Thank you for sharing your positive experience with us.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We are so pleased to hear that you enjoyed your relaxed cruise and found the opportunities for exploration, the friendly atmosphere, good food, and the condition of the yacht to be to your satisfaction. It's wonderful to know you had such a positive experience visiting the interesting towns and National Parks
We are delighted to hear you had such a positive experience with our service! Thank you for sharing your feedback.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
It's wonderful to hear that you had such a positive experience on the Star Flyer. We are delighted that the crew and staff, especially Karen and Jayne, provided you with friendly and attentive service. We truly appreciate you highlighting their experience and knowledge, and we're pleased they are considered a great asset to Riviera Travel. We're also glad you enjoyed the food and entertainment.
We are absolutely delighted to hear you found our service to be first-class! It's wonderful to know we've met your expectations.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your experience on our Rhine and Moselle River Cruise. It's wonderful to hear that you enjoyed your second river cruise with us and that you are already planning a third. We are delighted that you found the ship, crew, food, entertainment, and fellow passengers to be to your satisfaction, and that the cabins were comfortable and well-equipped. We appreciate you highlighting the value for money.
Thank you for your wonderful feedback! We're delighted to hear you had such a positive experience.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We are so pleased to hear that you had such a wonderful experience on your Rhine and Moselle River Cruise. It's fantastic to know that the crew's attentiveness and excellent service made your holiday even better. We will be sure to pass on your kind words to Andre and Drazen, who will be delighted to hear they looked after you so well.
Poor customer service. Smoke and mirrors pricing. Didn't ring us back when they said they would
Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your feedback with us. Whilst we are delighted to hear that you enjoyed your experience on board the yacht, we are very sorry that our customer service did not meet your expectations on this occasion.
We fully appreciate how disappointing it must have been to learn that your holiday was later available at a reduced price, particularly as you had secured your booking prior to the introduction of the 10% promotional offer. We understand the frustration this can cause. As with many consumer purchases, promotional offers are introduced for limited periods and may not be applicable to all bookings made outside of those timeframes.
We understand that our Price Promise policy was outlined to you, which is intended to provide reassurance and, where possible, allow guests to benefit from any applicable price reductions, even when bookings are made outside of promotional periods.
We would very much welcome the opportunity to discuss your concerns further and will endeavour to contact you directly to do so.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We're pleased to hear that you thought his tour provided guests with a good opportunity to get a flavour of Croatia and it's surrounding islands. While we're pleased to learn that you enjoyed two very good city tours, we regret that some fell short of your expectations. We will endeavour to contact you directly to discuss this further. As we are always striving to enhance our guests' experiences, your feedback is greatly appreciated.
We are delighted to hear you had a great trip and highly recommend our Signature Tour: Deep South USA Plus Texas. It's wonderful to know that Patricia the tour guide was fantastic, and Leo our coach driver was accommodating and helpful. We appreciate you sharing your experience.
Thank you for taking the time to share your feedback on your recent Maritime Canada for solo travellers trip. We are delighted to hear that you enjoyed your journey and found your Driver Bob to be experienced and engaging. It's wonderful that you appreciated the details and stories he shared. We also note your comments regarding the hotels and breakfasts. We are pleased to know that Michelle was able to provide support during the flight disruptions and in seeking accommodation. We appreciate you highlighting her efforts.
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