Lots of information given. Air line was very good. Travel manager was very good. Staff on board ship were less than average although they tried hard.
Riviera Travel
Riviera Travel
2 months ago
Hello,
Thank you for taking the time to share your feedback. We are pleased to hear that you found the information provided to be extensive and that you had a positive experience with the airline and your travel manager. We also appreciate you acknowledging the efforts of our onboard staff.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
2 months ago
Hello,
We're sorry to hear that your Douro, Porto & Salamanca River Cruise wasn't as interesting as you had hoped and that you experienced some challenges with the bar service. We appreciate you acknowledging the hard work of the rest of the crew. We understand your feedback regarding the staffing and the bar staff's skills, and we'll certainly take this on board. We're glad to hear that the locks were managed well.
Kind regards,
Riviera Travel
Date of purchase: 07/06/2026
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2 months ago
Well organised with an excellent guide but there could have been more interesting visits
The service from the Riveria staff could not be faulted, planty of communication,
Riviera Travel
Riviera Travel
2 months ago
Hello Jay,
It's wonderful to hear that you had such a positive experience with our staff and that you found our communication to be plentiful. We truly appreciate you taking the time to share your feedback.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
2 months ago
Hello Jay,
We are so pleased to hear that you enjoyed the menu selections and found they accommodated all dietary requirements, as well as appreciating the printed cards for table settings. It's wonderful that you found the amount of included excursions very good and that your guide and coach drivers were excellent. We also appreciate your feedback regarding the service during dinner and the temperature of the food, as well as your comments about the facilities on board for those with mobility issues. We are glad to know you would consider travelling with us again.
Kind regards,
Riviera Travel
Date of purchase: 07/06/2026
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Feefo Verified
2 months ago
Excellent
Riviera Travel
Riviera Travel
2 months ago
Hello,
Thank you for your wonderful feedback. We are delighted to hear you had such a positive experience with our service.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
2 months ago
Hello,
We are so pleased to hear that you had such an excellent holiday with us and that you found the Malta Uncovered tour to be very well organised. It's wonderful to know you visited some lovely places and that your hotel was excellent with a brilliant location, great room, and good food. We appreciate your kind words about our representative Linda and the day-to-day guides; we'll be sure to pass on your feedback. We're delighted you would certainly travel with Riviera Travel again.
Kind regards,
Riviera Travel
Excellent. Everything is extremely well organised and the Tour Managers are superb.
Riviera Travel
Riviera Travel
2 months ago
Hello Richard,
It's wonderful to hear that you had such an excellent experience with us. We're delighted that you found everything to be extremely well organised and that our Tour Managers were superb. Your feedback is greatly appreciated.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
2 months ago
Hello Richard,
We are so pleased to hear that you had a fabulous cruise on the MY Medula and experienced so much of the beautiful towns and islands. It's wonderful to know you enjoyed the leisurely pace, magnificent food, and the friendly and helpful crew. We agree it is a fantastic way to explore the history and culture of the Croatian islands, and we appreciate your strong recommendation.
Kind regards,
Riviera Travel
Hello Alison,
Thank you for your feedback. We are delighted to hear that you had a positive experience with our service.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
2 months ago
Hello Alison,
Thank you for taking the time to share your feedback about your recent Lake Garda, Venice & Verona tour. We are delighted to hear that you found the tour to be excellent and one of the best you have experienced. It's wonderful to know you enjoyed the Portici hotel, particularly the breakfast and staff, and that the trips and the Dolomites were so beautiful. We appreciate your recommendation and are glad you found there was lots to see. We also note your suggestion regarding an additional day to explore more of the towns on Lake Garda. We are pleased that Kate the guide was very organised and informative.
Kind regards,
Riviera Travel
Excellent.
We felt as if we were in good hands. Confident that we would be looked after
Riviera Travel
Riviera Travel
2 months ago
Hello,
We're delighted to hear you had such an excellent experience and felt well looked after. It's wonderful to know you felt confident in our care.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
2 months ago
Hello,
We are delighted to hear that you thoroughly enjoyed your first organised holiday with us and that our team, including Kate and Stefano, contributed so positively to your experience. It's wonderful to know that you found the excursions to be well thought out and led.
Kind regards,
Riviera Travel
My wife has just reminded me that the water served in the bar and restaurant had a musty taste (it was OK from the water station)
Riviera Travel
Riviera Travel
2 months ago
Thank you for your 4* rating
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Riviera Travel
Riviera Travel
2 months ago
Thank you for sharing your experience on the Burgundy, the River Rhone & Provence Cruise. We are delighted to hear that you enjoyed the balance of sightseeing and cruising, and that the food and service met your expectations. It's also great to know you appreciated the cabin's design for its unrestricted view. We appreciate your feedback regarding the drinks package and have noted your comments on the selection available. We are pleased that overall you had a very enjoyable and well-balanced experience and that you would consider travelling with us again.
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