Second holiday with Riviera and very impressed with them. The booking process is easy on the phone and the office staff helpful and knowledgeable.
Riviera Travel
Riviera Travel
2 months ago
We're delighted to hear that our customer service exceeded your expectations.
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Riviera Travel
Riviera Travel
2 months ago
We're delighted to learn that your first river cruise exceeded your expectations and all in all you had an excellent holiday. We very much look forward to welcoming you again in the future.
We're so pleased to learn that you enjoyed yourselves and found the staff on board to be excellent. As we are always striving to enhance our guests' experiences, your comments have been shared with the appropriate department at head office for review.
excellent from start to finish from the administration to the actual physical holiday, well thought out and very pleased with our tour representative that came every step of the way making for a...
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Riviera Travel
Riviera Travel
2 months ago
Hello Paula,
It is wonderful to hear that you had an excellent experience with us from start to finish, and that your holiday was seamless and stress-free. We are delighted that you were pleased with our administration and your tour representative.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
2 months ago
Hello Paula,
We are so pleased to hear that your trip was exceptionally well organised and that you had such a fantastic and memorable holiday. It's wonderful to know that our tour representative, Shaine, went above and beyond to ensure your comfort and enjoyment. We are also delighted that the hotels met your expectations and that the thoughtful touches added to your special celebration. We appreciate you highlighting the comfortable travel arrangements and the insights provided by our additional tour guides. Thank you for your high recommendation.
Kind regards,
Riviera Travel
Hello Joan,
We are delighted to hear that you had such a positive experience with both the hotel and your tour leader. It's wonderful to know that their caring approach made your trip so enjoyable.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
2 months ago
Hello Joan,
Thank you for taking the time to share your feedback on your recent Malta Uncovered for Solo Travellers holiday. We are so pleased to hear you found the hotel very good and the tours extremely informative. We appreciate your suggestions regarding the programme mix and your comments about the tour leader's efforts to ensure everyone was happy. We also note your feedback concerning the timing of breaks and stops, and we will certainly take this on board.
Kind regards,
Riviera Travel
Hello Vivienne,
We are so pleased to hear that the service from our boat staff was exceptional. We appreciate you taking the time to share your feedback with us.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
2 months ago
Hello Vivienne,
We are very pleased to hear that you found everything on the boat to be superb, with exceptional food and service. We also appreciate you sharing your feedback regarding the in-house entertainment and the Cruise Director. We are sorry to hear that your experience in these areas did not meet your expectations, and we hope that your future travels with us will be even more enjoyable.
Kind regards,
Riviera Travel
Virtually all crew on board were excellent. Waiters and waitresses and bar staff always cheerful and efficient. Only exception was a denial by reception one morning that we had booked a taxi....
Booking was easy and several updates were received prior to departure.
Riviera Travel
Riviera Travel
2 months ago
Hello Ian,
We are delighted to hear that you found the booking process straightforward and that the pre-departure updates were helpful. Thank you for sharing your positive experience.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
2 months ago
Hello Ian,
We're so pleased to hear you had an excellent week in Croatia and enjoyed your time exploring Split and Dubrovnik, as well as the waterfalls and nature reserve. It's wonderful to know that Halina was so helpful and that you had good company throughout your journey.
Kind regards,
Riviera Travel
Easy to book and helpful when we wanted to make a small change to our travel plans
Riviera Travel
Riviera Travel
2 months ago
Hello Graham,
It's wonderful to hear that you found our booking process straightforward and that we were able to assist you with your travel plans. We appreciate you taking the time to share your positive experience.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
2 months ago
Hello Graham,
We are delighted to hear that you had a very enjoyable and relaxing holiday on the Thomas Hardy. It's wonderful to know that you appreciated the good food, service, and well-organised tours.
Kind regards,
Riviera Travel
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