The travel to and from the Ship was good and well organised, the worst part was the dinning experience, it appeared under staffed with no clear leadership.
MA
Marcus
25 days ago
Date of purchase: 12/06/2026
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SY
Sybil
Feefo Verified
GBR
25 days ago
What Sybil said about Riviera Travel:
Excellent but lots of queues boarding Ship and Athens Airport.
Riviera Travel
Riviera Travel
24 days ago
Thank you for advising that the customer service was excellent overall. As we are always striving to enhance our guests' experiences we have shared your feedback directly with our partnered supplier regarding the boarding of the ship.
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Riviera Travel
Riviera Travel
24 days ago
Thank you for taking the time to share your candid feedback. We were pleased to hear that you thought this was a well organised holiday and your tour manager, Carolyn contributed positively to your overall experience. As we are always striving to enhance our guests' experiences, your comments about Milos and the service charge on board have been shared with the appropriate departments at head office and with our partnered supplier for review.
We're so pleased to hear you had such an excellent experience, and that Marthese was able to provide expertly managed service. Your kind words are greatly appreciated.
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Riviera Travel
Riviera Travel
24 days ago
Thank you for sharing your experience. We're delighted to hear you found our organization, tour guides, ship management, and food to be excellent. It's wonderful to know you had a magnificent holiday cruise and were impressed with the high standard of the ship and cabins.
The service could not be better. You are greeted with a smile and all the staff are friendly and helpful.
I am gluten intolerant and took my own cereal. When I arrived in the dining room on the...
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Riviera Travel
Riviera Travel
24 days ago
We are delighted to hear about your wonderful experience with our service. It's fantastic that you found our staff to be friendly and helpful, and we are especially pleased that your dietary needs were so well accommodated without any trouble. Your satisfaction is our top priority.
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Riviera Travel
Riviera Travel
24 days ago
We are so pleased to hear that you had such a wonderful experience on our Douro river cruise. It's fantastic that you enjoyed the beautiful scenery, the ports of call, and the included excursions. We're also delighted that our organisation, catering for mobility issues, and the amazing food, including special dietary requirements, met your expectations. It's wonderful to know that you found your cabin comfortable and clean, and that our staff were so friendly and helpful.
It's wonderful to hear that you were pleased with every aspect of your Douro cruise. We're delighted that you enjoyed the air flights, transfers, accommodations, food, drinks, entertainment, and excursions. We're also very happy to hear your positive feedback regarding the Riviera Rose and the excellent job done by our staff, from the Captain to the entire crew.
We seemed to be more of an annoyance than valued customers. The constant banging on about tipping on the last night was awful.
Riviera Travel
Riviera Travel
24 days ago
Thank you for taking the time to share your feedback regarding our Amsterdam, Kinderdijk and Dutch Bulbfields river cruise, which departed earlier this year, and for writing to us formally at our head office.
We're sorry to learn that you remain dissatisfied with our previous response and the redress that has since been provided.
Whilst the overall feedback received for this sailing has been very positive, we recognise that each guest’s experience is unique, and we sincerely regret that your holiday did not meet your expectations. Please be assured that your comments have been carefully noted and shared with Senior Management for review, so that they may be considered as part of our ongoing commitment to improving our holidays.
Thank you once again for bringing your concerns to our attention.
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Riviera Travel
Riviera Travel
24 days ago
Thank you for taking the time to share your feedback regarding our Amsterdam, Kinderdijk and Dutch Bulbfields river cruise, which departed earlier this year, and for writing to us formally at our head office.
We're sorry to learn that you remain dissatisfied with our previous response and the redress that has since been provided.
Whilst the overall feedback received for this sailing has been very positive, we recognise that each guest’s experience is unique, and we sincerely regret that your holiday did not meet your expectations. Please be assured that your comments have been carefully noted and shared with Senior Management for review, so that they may be considered as part of our ongoing commitment to improving our holidays.
Thank you once again for bringing your concerns to our attention.
If you mean by service the guide - she was first class. Very friendly, helpful with lots of information.
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Date of purchase: 13/06/2026
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Iris
Feefo Verified
GBR
25 days ago
Riviera Travel
Riviera Travel
24 days ago
Thank you for your 5* rating
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Riviera Travel
Riviera Travel
24 days ago
It's wonderful to hear that you had such a fabulous holiday with us and enjoyed your stay at the hotel. We're so pleased that our staff were super helpful and friendly, and that you found the U26 restaurant excellent. We appreciate your feedback regarding your excursions and are delighted you found the Bernina Rail journey through the Alps brilliant. It's also great to know our tour guide was extremely knowledgeable and helpful during your free days.
Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your experience on board the Riviera Rose and found the staff to be first class. It's also lovely to know that the beautiful and unspoiled scenery along the Douro River, with its terraced hillsides, contributed to a peaceful and relaxing journey. We truly appreciate you sharing your positive experience.
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