All telephone contact with the helpgul Riviera Team has been positive.
Riviera Travel
Riviera Travel
2 months ago
Thank you for rating our customer service 5 stars.
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Riviera Travel
Riviera Travel
2 months ago
We're delighted to learn that your experience on your third Clipper cruise did not disappoint and you had a fabulous holiday overall. It was so pleasing to hear that the tour managers and local guides contributed so positively to your holiday. Please regularly review our website and receive our brochures on ocean yacht cruise sailings for the most up to date itinerary releases. We very much look forward to having the pleasure of your company again in the future.
Date of purchase: 07/06/2026
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Bernadette
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ITA
2 months ago
What Bernadette said about Riviera Travel:
Everything was organised and arranged for you so no stress.
Riviera Travel
Riviera Travel
2 months ago
Thank you for your 5 star review.
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Riviera Travel
Riviera Travel
2 months ago
We're delighted to hear that you enjoyed all aspects of this tour and your tour manager, Kate, contributed so positively to your overall experience.
All good hotel staff were excellent
Guide was very efficient
Riviera Travel
Riviera Travel
2 months ago
We're delighted to learn that all hotel staff on this tour were excellent and your tour manager was very efficient.
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Riviera Travel
Riviera Travel
2 months ago
Thank you for your candid feedback. As we are always striving to enhance our guests' experiences, your comments have been shared with the relevant department at head office for review.
Date of purchase: 02/06/2026
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Trusted Customer
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2 months ago
Very pleasant
Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your experience. We are delighted to hear that you were pleased with the service you received.
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Riviera Travel
Riviera Travel
2 months ago
Thank you for your 5* rating
Date of purchase: 06/06/2026
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2 months ago
Riviera Travel
Riviera Travel
2 months ago
Thank you for rating our customer service 4/5.
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Riviera Travel
Riviera Travel
2 months ago
Thank you for your review. We're delighted to read that you had a very enjoyable holiday.
Excellent apart from dealings with Tap Air. We would not travel with them again. Dreadful admin. Our friends required assistance which was superb both in the UK and Portugal.
Riviera Travel
Riviera Travel
2 months ago
Thank you for rating Riviera Travel 5 stars. We are sorry to hear that Tap Air fell short of your expectations.
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Riviera Travel
Riviera Travel
2 months ago
Thank you for your candid feedback about this cruise. While you advise that this type of holiday is not to your preference, we're delighted to hear that many aspects of the cruise achieved your expectations and that your travelling companions will definitely look to travel with us again.
We're delighted to hear that this was a new experience for you and that it achieved your expectations. We look forward to welcoming you again in the future.
Date of purchase: 06/06/2026
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Trusted Customer
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2 months ago
We had a long wait at the airport waiting for other flights to land before we set off on the bus to the ship and we we’re already late because the flight was delayed all the staff were friendly &...
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Riviera Travel
Riviera Travel
2 months ago
Thank you for rating our customer service 4/5. We regret to hear of the delay at the airport but are pleased to read that you found the staff on board the ship to be friendly and helpful at all times.
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Riviera Travel
Riviera Travel
2 months ago
Thank you for rating this cruise 4/5 stars. We regret to hear that it did not meet all of your expectations. We acknowledge that vacating your cabin at 9am when not flying until 9pm is early. Unfortunately, the housekeeping team and crew require this time so they can ensure they are operationally ready for guests embarking on the same day. While lunch and and drinks are not included as part of your package on embarkation/disembarkation day, a complimentary afternoon tea may be provided at the discretion of the ship if it is operationally ready for it's next departure, along with the public tea and coffee making facilities. We regret to hear that you were not advised of this and consequently chose to eat out while further exploring the old town of Porto.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.