We are delighted to hear that you experienced excellent service from Nicola. We appreciate you taking the time to share your positive feedback.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your feedback on your recent Hidden Italy holiday. We are pleased to hear that you found the holiday to be good and very interesting. We also appreciate your kind words regarding Nicola; we will be sure to pass on your comments to her. We understand your desire for more free time to explore Castelfranco and will take your suggestion on board.
Very good service from all crew onboard, friendly and helpful
Would like to commend -
Gabriel, Sergi, Lea and Roberto in particular.
Our waiters from the restaurant and bar.
Riviera Travel
Riviera Travel
2 months ago
Thank you for your kind words about the crew/staff on board the ship. They will be delighted to learn that they contributed positively to your overall experience.
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Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to post your candid feedback. We're pleased to hear that you thought this was a really good trip overall and although the Glacier excursion resulted in long day, it was pleasing to read that you thought the spectacular views of the snow and ice were truly memorable.
Excellent from booking to the end of the holiday. Staff very polite, helpful and efficient.
Riviera Travel
Riviera Travel
2 months ago
We are delighted to hear that you had an excellent experience from booking to the end of your holiday. It's wonderful to know that our staff were polite, helpful, and efficient. We appreciate you sharing your positive feedback.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
Thank you for your wonderful review. We are delighted to hear that you had an excellent short holiday with us and that our tour guide and coach drivers contributed positively to your experience. It's also fantastic to know that you found the hotel to be spotlessly clean, well maintained, and that the staff were great. We appreciate you highlighting these aspects of your trip.
The service throughout was thoughtful and efficient. Well done.
Riviera Travel
Riviera Travel
2 months ago
We're delighted to hear that you thought our customer service throughout was thoughtful and efficient.
Trusted Customer
2 months ago
Nothing further to add of significance.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We're thrilled to hear that you thought this clipper sailing holiday was extremely enjoyable, following a wonderful time on a previous sailing with us in January 2024.
Service on ship mostly good but some major concerns regarding hygiene in public toilets and with on-board Cruise itinerary updates when things go wrong.
Riviera Travel
Riviera Travel
2 months ago
Thank you for your feedback. We regret to hear that while you thought the service on board was mostly good, some aspects of this cruise fell short of your expectations. We understand that you have written in formally to us and we will contact you in due course following our investigation.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your feedback on Feefo. While we were pleased to hear that, overall, you found the majority of this cruise to be enjoyable, we regret to read that several issues unfortunately arose that detracted from this holiday meeting all of your expectations. We understand that you have now written into our complaints team formally, and as advised in our acknowledgement, we will further write to you once the team has investigated your concerns. With Kind Regards.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
