We seemed to be more of an annoyance than valued customers. The constant banging on about tipping on the last night was awful.
Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your feedback regarding our Amsterdam, Kinderdijk and Dutch Bulbfields river cruise, which departed earlier this year, and for writing to us formally at our head office.
We're sorry to learn that you remain dissatisfied with our previous response and the redress that has since been provided.
Whilst the overall feedback received for this sailing has been very positive, we recognise that each guest’s experience is unique, and we sincerely regret that your holiday did not meet your expectations. Please be assured that your comments have been carefully noted and shared with Senior Management for review, so that they may be considered as part of our ongoing commitment to improving our holidays.
Thank you once again for bringing your concerns to our attention.
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Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your feedback regarding our Amsterdam, Kinderdijk and Dutch Bulbfields river cruise, which departed earlier this year, and for writing to us formally at our head office.
We're sorry to learn that you remain dissatisfied with our previous response and the redress that has since been provided.
Whilst the overall feedback received for this sailing has been very positive, we recognise that each guest’s experience is unique, and we sincerely regret that your holiday did not meet your expectations. Please be assured that your comments have been carefully noted and shared with Senior Management for review, so that they may be considered as part of our ongoing commitment to improving our holidays.
Thank you once again for bringing your concerns to our attention.
We are so pleased to hear that you found our service to be friendly and efficient. It's wonderful to know that we provided you with a top-quality experience.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We are so pleased to hear you had such a fantastic experience on our Split, Rab & Undiscovered Islands of the North Yacht Cruise. It's wonderful to know that every detail was taken care of for you.
Excellent from Riviera booking team, HQ and the cruise director and his deputy on board
Riviera Travel
Riviera Travel
2 months ago
We are delighted to hear that you had such an excellent experience with our Riviera booking team, HQ, and the cruise director and his deputy on board. Thank you for sharing your positive feedback.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We are so pleased to hear that you enjoyed your Burgundy, the River Rhone & Provence cruise with us. It's wonderful to know that you found the river and ship, the food, your cabin, and the tours to be great. We also appreciate your kind words about our Riviera team members and most of the crew. We are sorry to hear that a few of the crew seemed tired and stressed, and we will certainly take your feedback on board.
We are so pleased to hear that you had such a wonderful time on our Dubrovnik & Southern Croatia Yacht Cruise with Bosnia & Herzegovina. It's fantastic to know you enjoyed the company of your fellow passengers, the crew, and your courier, as well as the beautiful weather and scenery. We're also glad the excursions into Bosnia & Herzegovina were of interest to you.
Would like more communication please as explained before
Riviera Travel
Riviera Travel
2 months ago
Thank you for rating our customer service 4/5. As we are always striving to enhance our guests' experiences, your feedback has been shared with the relevant team at head office for review.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We're delighted to hear that you enjoyed the excursions and that you thought our Tour Manager, Carlos was exceptional. We'll be sure to share you kind words with him.
Date of purchase: 15/06/2026
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Feefo Verified
2 months ago
Excellent, Very attentive.
Riviera Travel
Riviera Travel
2 months ago
We are delighted to hear about your excellent experience and that you found our service very attentive. Thank you for taking the time to share your feedback with us.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
Thank you for your wonderful feedback. We are delighted to hear that you highly recommend the Blue Danube River Cruise and that you found the experience to be very well organised, with excellent food, service, and a pleasing cabin. It’s fantastic to know our guided tours were of interest to you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
