All good apart from the poor arrangements following the missed excursion and the compensation offered plus no answer to my email questioning it.
After 2 wonderful cruises with Riviera I’m not sure...
Excellent, well organised and efficient, great trips, knowledgeable guides
Riviera Travel
Riviera Travel
2 months ago
We are delighted to hear that you had such an excellent experience with us, from the organisation and efficiency of your trip to the great excursions and knowledgeable guides. We truly appreciate you taking the time to share your feedback.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We are so pleased to hear that you had such a wonderful experience on the Highlights of the Douro Valley & Salamanca River Cruise. It's fantastic to know that you appreciated the ship, the staff, the food, and the attention to detail.
Excellent. All crew members were friendly, helpful and there was a welcoming atmosphere at all times. Tour manager and host were great (especially Josh!), food was (too) good - new clothes all round!
Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your experience. We're delighted to hear that you found our crew members to be friendly and helpful, and that you experienced a welcoming atmosphere throughout your time with us. It's wonderful to know that the tour manager and host, Josh, made such a positive impression. We also appreciate your comments about the food! We hope to welcome you back on board again soon.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We are so pleased to hear that you felt the trip was worth doing and that you enjoyed the food, entertainment, tour manager and host, as well as the tours themselves.
We appreciate you taking the time to share your feedback regarding the tour guides and the commentary provided. We also note your comments about the border control in Budapest.
Thank you for your feedback. We are delighted to hear that you found our booking process straightforward and that we were able to keep you well-informed throughout your experience.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We are so pleased to hear that you had an excellent cruise with wonderful scenery and great food. It's wonderful that you enjoyed visiting Castelo Rodrigo and Salamanca so much.
The service could not be better. You are greeted with a smile and all the staff are friendly and helpful.
I am gluten intolerant and took my own cereal. When I arrived in the dining room on the...
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Riviera Travel
Riviera Travel
2 months ago
We are delighted to hear about your wonderful experience with our service. It's fantastic that you found our staff to be friendly and helpful, and we are especially pleased that your dietary needs were so well accommodated without any trouble. Your satisfaction is our top priority.
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Riviera Travel
Riviera Travel
2 months ago
We are so pleased to hear that you had such a wonderful experience on our Douro river cruise. It's fantastic that you enjoyed the beautiful scenery, the ports of call, and the included excursions. We're also delighted that our organisation, catering for mobility issues, and the amazing food, including special dietary requirements, met your expectations. It's wonderful to know that you found your cabin comfortable and clean, and that our staff were so friendly and helpful.
Riviera Travel service was good from the moment we booked and there was good communication throughout.
Riviera Travel
Riviera Travel
2 months ago
We're delighted to hear that you thought our customer service was great all round.
Riviera Travel
Riviera Travel
2 months ago
Thank you for your 4*b review.
We are so pleased to hear that your experience with Riviera Travel was positive from the point of booking, and that you found our communication to be good throughout.
We hope to welcome you again in the future.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your thoughts on Malta. We're sure it will provide valuable insight for anyone considering this tour.
Riviera Travel
Riviera Travel
2 months ago
Thank you for sharing your feedback about your recent trip.
We are pleased to hear that you found Malta to be an amazing place with so much history. We understand that the popularity of certain destinations can lead to busy conditions and traffic, and we appreciate you highlighting this aspect of your experience. We hope you enjoyed exploring the country's hotspots.
It's wonderful to hear that you were pleased with every aspect of your Douro cruise. We're delighted that you enjoyed the air flights, transfers, accommodations, food, drinks, entertainment, and excursions. We're also very happy to hear your positive feedback regarding the Riviera Rose and the excellent job done by our staff, from the Captain to the entire crew.
Date of purchase: 09/06/2026
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Denise
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GBR
2 months ago
What Denise said about Riviera Travel:
The staff were very attentive
Riviera Travel
Riviera Travel
2 months ago
We are delighted to hear that you found our staff to be very attentive. Thank you for taking the time to share your experience.
Product reviews
Riviera Travel
Riviera Travel
2 months ago
We're so glad to hear you enjoyed your river cruise along the Douro Valley and that our staff, particularly Iuri, provided such a lovely and attentive experience. It's wonderful to know you appreciated the picturesque scenery and local wildlife.
Thank you for sharing your thoughts on the hotel and day trips. As we are always striving to enhance our guests experiences, your comments have been shared with the relevant teams at head office for review.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
