Riviera Travel Reviews

Thank you for taking the time to share your feedback with us. We're sorry to learn that certain aspects of your river cruise did not meet your expectations. The Lord Byron is one of our smaller, more intimate ships, and as outlined on our website, the deluxe suites are described as featuring a French balcony and offering additional space compared to other cabins on board, rather than a separate balcony with two chairs. We're sorry to hear that you recall being advised otherwise at the time of booking, and we appreciate how disappointing this must have been. Should you wish for us to investigate this matter further, please do contact us at info@rivieratravel.co.uk within 28 days of your return. As all calls are recorded, we will be able to review what was discussed with you in detail. We were also sorry to read that the temperature of the food was not always as it should have been. We would always encourage guests to raise such concerns with the on-board team at the time, as they are usually able to respond quickly and make the necessary improvements to ensure your comfort and enjoyment. We do hope you had the opportunity to do this. Thank you for your feedback regarding the number of quizzes offered during the cruise. I can confirm that your comments have been shared with our Product team, as we continually review and refine our on-board programmes in line with guest feedback to enhance the overall experience. We were delighted to read your kind remarks about our on-board staff, and I will ensure your feedback is shared with the team. It is always very encouraging for them to receive such recognition. We very much look forward to welcoming you on your upcoming Blue Danube river cruise, where we expect to deliver an experience that reflects the high standards you have come to expect and enjoy from Riviera. With kind regards.

Thank you for your 4* review. We are delighted to hear that you found all other aspects of your holiday excellent, particularly our Riviera staff and the boat crew. We appreciate you sharing your feedback regarding your arrival and departure experiences and regret that these did not fully meet your expectations. Your comments are valuable to us and will be shared with the relevant teams .

We are pleased to hear that you enjoyed the luxury and quality of the food and service on your recent cruise, as you have come to expect from Riviera Travel. We appreciate you sharing your feedback regarding the pacing of the excursions and the time allocated for certain activities. We understand your comments about the experience feeling rushed and the limited free time available to fully immerse yourselves in each day's itinerary. We also note your observations about the variety of sights visited during the excursions and your specific suggestion regarding the Shoes on the Danube Bank memorial. Your feedback is valuable to us as we continuously strive to enhance our guest experiences.

Thank you for taking the time to share your feedback on your recent Hidden Italy holiday. We are delighted to hear that you had such a positive experience with your Tour Manager, the hotel staff, and the coaches provided for your trips. It is wonderful to know that they were all so helpful and that you found the coaches to be perfect. We also appreciate you highlighting your Tour Manager's knowledge and dedication.

We're delighted to hear that you thoroughly enjoyed your first solo holiday. We will be sure to share your kind words with our tour manger, who'll be pleased to hear that they made such a positive contribution to your overall experience. We very much hope to have the pleasure of your company again in the future.

Thank you for taking the time to share your candid feedback. We were pleased to hear that you thought this was a well organised holiday and your tour manager, Carolyn contributed positively to your overall experience. As we are always striving to enhance our guests' experiences, your comments about Milos and the service charge on board have been shared with the appropriate departments at head office and with our partnered supplier for review.

We are so pleased to hear that you had an excellent experience with the Classic Greece itinerary. It's wonderful to know that the organisation, driver, and tour manager Cleo were superb and exceeded your expectations. We appreciate you highlighting how much you were able to see in a week, and that you found it more comprehensive than travelling independently.

Thank you for sharing your kind words about our Tour Manager, Nicola. We're delighted to hear that she made such a positive contribution to your experience and we'll be sure to share your comments with her.

Thank you for your review. We are pleased to hear that you enjoyed your trip and found the tours and your Tour Manager to be excellent. We appreciate you sharing your feedback regarding the location of your first hotel and we are sorry to hear that it was not to your satisfaction.