The cruise was very well organised, the food and cabins really good and the staff were lovely. The trips were very interesting and the Riviera team were very knowledgeable about the area.
Riviera offers some great holidays but in our opinion are let down by the guides.
Italy May 2013 the guide was lovely but not informative.
Grand tour of China, March 2014, guide Tianna, talked to...
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Nicole - Customer Service Advisor
Riviera Travel
9 years ago
Thank you for your feedback. We are sorry that your experience with us was not in line with your expectations as we work tirelessly to ensure the very highest quality levels for our tours. We were surprised to read your comments concerning our Tour Managers. At Riviera Travel we are extremely proud of our Tour Managers and the amount of positive feedback we receive shows what a real asset they can be to the overall experience of our tours. The points made certainly do not reflect our experience of our Tour Managers, whom we view as attentive and caring towards our clients. However, you can be assured we constantly monitor client feedback and your comments will be investigated. If you wish to discuss this further, please contact our Customer Services Department at info@rivieratravel.co.uk, who will be happy to respond to you personally about the points made.
Travel to destinations was good. Guides in both cities were very good. Could have done with a few more tips and suggestions from the tour manager for the local areas etc. More help needed for some...
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