Thank you for taking the time to share your feedback on your recent Rhine river cruise. We are sorry to hear that your experience did not fully meet your expectations, especially when compared to a previous trip in 2008.
We are pleased to know that you found the organisation and trips to be very good, and that our ships' crew were fantastic. We appreciate you highlighting these positive aspects of your journey. We also note your comments regarding the entertainment.
We hope that despite these points, you were able to enjoy your time with us.
We are so pleased to hear that you experienced excellent, friendly, and helpful service. We truly appreciate you taking the time to share your positive feedback.
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Riviera Travel
Riviera Travel
1 month ago
We're so pleased to hear you had an excellent time on our Malta Uncovered for Solo Travellers tour and that Karolina provided such excellent service. We appreciate you taking the time to share your feedback.
Poor customer service mistakes on boarding passes
Too much left for customers to sort themselves
Riviera Travel
Riviera Travel
25 days ago
Thank you for your feedback.
We are sorry to hear that you experienced difficulties with the online check-in process.
Having reviewed our records, we can see that our Customer Services team was able to assist and provide guidance prior to your departure. We understand that airline check-in procedures can occasionally be confusing, particularly where passengers are required to check in separately.
We appreciate your comments and are sorry for any frustration caused.
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Riviera Travel
Riviera Travel
25 days ago
Thank you for taking the time to share your feedback.
We are sorry to learn that aspects of your holiday did not meet your expectations, particularly the difficulties you experienced with your return flight check-in and the concerns this caused ahead of your husband's operation.
We also note your comments regarding the onboard experience, itinerary, and embarkation arrangements in Budapest, and are sorry to hear that these aspects detracted from your overall enjoyment of the holiday.
Should you wish to pursue these matters further, please submit your concerns in writing to our Guest Relations team within 28 days of your return, in line with ABTA guidelines. They will be happy to review your comments and respond accordingly.
Date of purchase: 17/06/2026
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Jacqueline Barfield
Feefo Verified
GBR
1 month ago
What Jacqueline Barfield said about Riviera Travel:
No complaints at all. Julie went above and beyond to help me
Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that you had such a positive experience and that Julie provided excellent service. It's wonderful to know she went above and beyond to assist you. Thank you for sharing your feedback.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback about your recent solo holiday to Krakow. We are so pleased to hear that you had a lovely holiday and appreciate you highlighting this. We note your comment regarding the evening meals and understand your preference for a half-board arrangement for solo holidays.
I find Riviera very easy to deal with, from straight forward booking system, they up date you if anything alters, being met at the airport to being accompanied by a guide who is helpful and in the...
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Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear about your excellent experience with Riviera Travel. It's wonderful that you found our booking system easy to use and appreciated our regular updates. We're also delighted that our airport service and guides, particularly Scott, met your expectations and contributed to a pleasant journey.
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Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear you enjoyed your tour with us, particularly our tour guide and the walking tours. We appreciate your feedback regarding the bus tour in Helsinki and have noted your comments. It's wonderful to know that the organisation, timing, and transport met your expectations.
Date of purchase: 17/06/2026
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Carolle
Feefo Verified
1 month ago
What Carolle said about Riviera Travel:
Excellent
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* rating
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Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you enjoyed your trip and that the excursion through the Alps to the Matterhorn was a highlight for you. We appreciate you taking the time to share your feedback.
We are delighted to hear that you found us easy to contact and that speaking with a human being was a positive experience.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your wonderful feedback about the Paris, Normandy & Historic Treasures of the Seine River Cruise. We are delighted to hear that you found our guides to be outstanding and that your experiences in Versailles, Juno Beach, and at Monet's and Van Gogh's homes were highlights of your trip. It's also fantastic to know that you enjoyed the cruise ship, the magnificent food, and the exceptional service from our staff and bar team. We truly appreciate you choosing Riviera Travel.
It's wonderful to hear that you found your cruise faultless and that our staff, scenery, and visits were excellent. We're delighted you had such a relaxing break.
It's wonderful to hear that you had such a fantastic trip with us. We're delighted that you enjoyed the MS Oscar Wilde and the exceptional service provided by our crew. It's also lovely to know that Callum and Chantelle made your experience even more special.
Everything was well organised & went smoothly throughout the holiday. Booking was an easy process. I personally was happy with the rooms I was assigned in each city.
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Riviera Travel
Riviera Travel
1 month ago
We're so pleased to hear that you had an enjoyable time on your recent trip. It's wonderful to know that our tour leader was efficient and well-organised, and that the majority of the group were inclusive of solo travellers. We appreciate you sharing your feedback on the hotels in Helsinki and Tallinn, and also in Riga
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.