Very stressful check in procedure. I had to get an -What was this? Open a Ryanair account and do all the work I thought I had paid an agent for. Was not happy.
Riviera Travel
Riviera Travel
1 month ago
We are sorry to hear that your check-in experience was stressful and that you felt you had to undertake work that you believed should have been sorted for you. Unfortunately the Ryanair log in can now only be completed by yourself although we are always happy to talk you through this procedure on the telephone.
Product reviews
Riviera Travel
Riviera Travel
1 month ago
We are sorry to hear about the stressful experience you had with the check-in process and that you felt we did not care. It is disappointing to learn that this impacted your holiday. We are pleased to hear that you found the Tour Guide to be excellent.
Thank you for taking the time to share your feedback. We are so pleased to hear that the staff on board and here at Riviera Travel exceeded your expectations and that you had such a positive experience overall. We appreciate you bringing these minor points to our attention, and we will certainly pass on your comments regarding the tour guides and the coffee on board. We are always looking for ways to improve our services, and your insights are invaluable in helping us do so.
I like your booklet information and the call from our group leader pre holiday, and it was great to see Riviera rep at the airport to offer any support. On the holiday, very comprehensive support,...
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Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you enjoyed your pre-holiday information and the support from your group leader. It's wonderful to know that our Riviera representative at the airport and throughout your holiday provided you with comprehensive assistance. We appreciate you sharing your feedback regarding the health and safety reminders, and we understand your perspective. We are delighted that you had a positive experience overall.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for your wonderful review of our Classical Spain for Solo Travellers tour. We are delighted to hear that you had such an excellent experience. It's fantastic that you appreciated the central locations and pools at the hotels in Seville and Granada, as well as the manageable group size. We're also pleased that our tour manager and her support were so helpful. Your suggestions for a final group meal and a guided tour of the Alcázar are very valuable, and we appreciate you sharing them with us.
We are absolutely delighted to hear that you had such a perfect holiday with us and that every aspect, from the excellent and friendly Captain and crew to the perfectly cleaned and spacious room, met your expectations. It's wonderful to know that you enjoyed the very good food and its excellent presentation. We are also pleased that our chef did his best to accommodate your dietary needs for your gluten-free and lactose-intolerant requirements, ensuring you had everything you needed. We truly appreciate your kind words and are so glad you would certainly choose Riviera again.
Excellent, very well looked after. Lots of info on places we visited. Always felt that Diane had our backs. She is very kind and thoughtful. She has all the attributes needed for a good tour rep.
Riviera Travel
Riviera Travel
1 month ago
It's wonderful to hear that you had such an excellent experience and felt very well looked after. We're delighted that you found the information provided on the places you visited to be so helpful. We'll be sure to pass on your kind words about Diane and her thoughtfulness; it's clear she made a real difference to your trip.
Product reviews
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you had an absolutely lovely time on the Timeless Provence Tour. It's wonderful to know that you enjoyed your hotel, and that our tour representative was so attentive and capable, making you feel well looked after. We're also glad you appreciated the balance of guided excursions and free time, as well as the included dinners. We look forward to welcoming you on another Riviera holiday.
Date of purchase: 22/06/2026
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EL
Elizabeth
Feefo Verified
ITA
1 month ago
What Elizabeth said about Riviera Travel:
Very good
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* rating
Product reviews
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you had such a lovely holiday and that our tour guide Julie did an amazing job. It's wonderful to know that you enjoyed the beautiful scenery of Lake Maggiore Orta and the Borromean islands, and that the group bonded so well. We hope you will travel with us again soon.
Please see my previous answers for detail on the tour guide. The phone service and ticket management etc were all faultless. Our train from the local pick up point (Brighton) to St. Pancras was...
We are so pleased to hear that you enjoyed your Bruges for Solo Travellers tour and found the organisation and hotel to be adequate. It's wonderful to know that Rosey was such a conscientious and helpful guide. We appreciate you sharing your feedback regarding the cost of food and wines.
Date of purchase: 17/06/2026
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KE
Keith
Feefo Verified
GBR
1 month ago
What Keith said about Riviera Travel:
First class
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* rating
Product reviews
Riviera Travel
Riviera Travel
1 month ago
It's wonderful to hear that you had such a brilliant experience on board, from the staff and food to the comfort of the ship. We're also pleased that your travel arrangements were satisfactory. We truly appreciate you choosing Riviera Travel and look forward to helping you plan your next adventure.
Thank you for your kind words. We're delighted to hear that you had a great experience with our service.
Product reviews
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback on your recent holiday. We're delighted to hear that you enjoyed the tour and your tour manager. We appreciate you highlighting the issue with the hotel's lift during your stay and understand how this could have impacted some of your group. We value your input as it helps us to continually improve our offerings.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.