Thank you for taking the time to share your feedback regarding your recent cruise.
We are so pleased to hear that you found your experience very enjoyable and that our team, including the Cruise Director, local guides, and onboard staff, contributed positively to your holiday. We appreciate you mentioning your cabin, and we are glad it suited your needs.
Date of purchase: 28/07/2026
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Mavis
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GBR
1 month ago
What Mavis said about Riviera Travel:
All good.
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* review.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* review.
We are delighted to hear that you thoroughly enjoyed your cruise and found the onboard dining to be exceptional. It's wonderful to know that our programme met your expectations so well.
We hope to welcome you onboard again in the future.
Great service on ship. Due to change in itinerary we were offered 50% discount on another trip. However different staff at RT have given varying accounts of how and when this discount can be applied,...
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Riviera Travel
Riviera Travel
1 month ago
Thank you for your review.
We are delighted to hear that you enjoyed the cruise and received great service from the onboard team. We're sorry, however, that changes to the itinerary impacted your holiday. Unfortunately, these amendments were necessary due to low water levels caused by the prolonged heatwave and exceptionally dry conditions experienced across Europe.
We also regret the confusion regarding the 50% discount offered towards a future holiday and apologise for any frustration caused by the conflicting information you received.
Your comments have been shared with the relevant teams for review. In the meantime, a member of our Guest Relations team will endeavour to contact you within the next few days to clarify the position regarding your discount and answer any further questions you may have.
Thank you for taking the time to share your feedback, and we hope to welcome you on another Riviera Travel holiday in the future.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for your review.
We are sorry that the original itinerary could not be operated as planned. Due to low water levels resulting from the prolonged dry spell and heatwave experienced across Europe, a number of river cruise itineraries had to be amended at short notice.
While we appreciate that the alternative itinerary did not fully meet your expectations, please be assured that we worked hard to create the best possible experience under the circumstances and to make the revised programme as enjoyable and engaging as possible.
Thank you for your understanding and for taking the time to share your feedback. Your comments have been passed to the relevant teams, and we hope to welcome you on another Riviera Travel holiday in the future.
Nothing too much trouble.
Staff were aware of my food intolerance and happy to accommodate
Riviera Travel
Riviera Travel
1 month ago
Thank you for your wonderful review.
We are delighted to hear that you had such an enjoyable holiday and that nothing was too much trouble for our team. It's especially pleasing to know that the staff were aware of your food intolerance and were happy to accommodate your dietary requirements, helping you to travel with confidence and comfort.
We greatly appreciate your kind comments and will be sure to share them with the onboard team. We hope to welcome you on another Riviera Travel holiday in the future.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* review.
We are so glad to hear that you had a great week aboard Douro Splendour and that you enjoyed the ship, the crew, the scenery, and the engineering. It's wonderful to know that your transfers, excursions, and onboard dining experiences met your expectations. We appreciate you sharing your positive feedback and that you would happily book another holiday with Riviera.
We look forward to welcoming you onboard again in the future.
Thank you for your 5* review.
We are delighted to hear that you had such a memorable experience on your Douro, Porto & Salamanca River Cruise. It sounds like you truly appreciated the stately journey, the beautiful river valley views, and the engaging excursions. We are so pleased that we could provide you with a superb holiday.
Date of purchase: 05/07/2026
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Patricia
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1 month ago
What Patricia said about Riviera Travel:
Staff on the boat were excellent
Riviera Travel
Riviera Travel
1 month ago
Thank you for your review .
Product reviews
Riviera Travel
Riviera Travel
1 month ago
Thank you for your review.
We are sorry that the original itinerary could not be operated as planned. Due to low water levels resulting from the prolonged dry spell and heatwave experienced across Europe, a number of river cruise itineraries had to be amended at short notice.
While we appreciate that the alternative itinerary did not fully meet your expectations, please be assured that we worked hard to create the best possible experience under the circumstances and to make the revised programme as enjoyable and engaging as possible.
Thank you for your understanding and for taking the time to share your feedback. Your comments have been passed to the relevant teams, and we hope to welcome you on another Riviera Travel holiday in the future.
The staff on board were brilliant. They did their best in a very difficult situation
Riviera Travel
Riviera Travel
1 month ago
Hello,
We appreciate you taking the time to share your feedback. We are glad to hear that you found our onboard staff to be brilliant and that they did their best during a difficult situation. We understand that challenging circumstances can arise, and we value your recognition of their efforts.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
1 month ago
Hello,
We are sorry to hear that your recent experience did not meet your expectations due to the low water levels on the Danube, which unfortunately impacted the planned itinerary. We completely understand your disappointment that the cruise could not proceed as intended because of the exceptionally low water levels across Europe. As a result, alternative arrangements had to be made, including coach excursions and adjustments to the scheduled programme.
We appreciate you taking the time to share your feedback with us, and we are sorry for the disruption and disappointment this situation caused to your holiday experience.
Kind regards, Riviera Travel
The service was excellent could not fault 5 star promised and we received 5 star
Riviera Travel
Riviera Travel
1 month ago
Hello,
We are delighted to hear that you experienced excellent service and that we delivered on our promise of a 5-star experience. Thank you for your valuable feedback.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
1 month ago
Hello,
We are so pleased to hear that you had a fantastic time on your Medieval Germany River Cruise! It's wonderful to know that our team's organisation and the efforts of your hosts and the boat crew contributed to such an excellent experience. We're delighted you enjoyed the food and found the excursion both interesting and informative. Thank you for your high recommendation and photo's.
Kind regards,
Riviera Travel
From the ship's crew outstanding however, the Cruise Director was terrible.
Riviera Travel
Riviera Travel
1 month ago
Thank you for your feedback. We are pleased to hear that you found the service provided by the onboard team to be outstanding.
We are sorry to learn that you felt the Cruise Director did not meet your expectations. We understand that you have discussed your concerns with our Customer Service team and intend to submit a formal complaint. Once received, our Guest Relations team will review the matter thoroughly and respond in line with ABTA guidelines, which allow up to 28 days for a full response.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for your feedback. We are pleased to hear that you found the service provided by the onboard team to be outstanding.
We are sorry to learn that you felt the Cruise Director did not meet your expectations. We understand that you have discussed your concerns with our Customer Service team and intend to submit a formal complaint. Once received, our Guest Relations team will review the matter thoroughly and respond in line with ABTA guidelines, which allow up to 28 days for a full response.
We regret that this aspect of your experience has affected your memories of what should have been an enjoyable holiday, and we look forward to the opportunity to review your concerns further through our formal complaints process.
Date of purchase: 29/07/2026
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Lawrence Warburton
Feefo Verified
GBR
1 month ago
What Lawrence Warburton said about Riviera Travel:
Our tour director onboard the boat, Diana, along with her support team of young women, were all excellent - friendly, helpful, informative and fun-loving. They were without doubt the best we have...
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Riviera Travel
Riviera Travel
1 month ago
Hello Lawrence,
We are so pleased to hear that Diana and her onboard team, as well as our restaurant and bar staff, provided you with such an exceptional experience. It's wonderful to know their friendly, helpful, and professional service stood out, especially during your river cruise with us. We appreciate you sharing your positive feedback.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
1 month ago
Hello Lawrence,
We are delighted to hear how much you enjoyed the Douro, Porto & Salamanca River Cruise. It's wonderful that you found the river and its surroundings so stunning and peaceful, and that you appreciated the amenities and service aboard the riverboat. We are also pleased that the dining options, bar and lounge area, excursions, and evening entertainment met your expectations.
Kind regards,
Riviera Travel
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