As I said before I was absolutely disgusted with the service I received when calling your call center regarding the extras you wanted to charge me for my husband and I to sit together on the plane....
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Claire
Riviera Travel
11 months ago
Thank you for taking the time to share your comments about your experience when confirming your airplane seats. We understand that this has been resolved for you and we trust you had a wonderful time on your Douro river cruise.
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Claire
Riviera Travel
11 months ago
Thank you for taking the time to share to share your feedback about this river cruise. We're delighted to hear that you found this cruise to be amazing. We sincerely regret to hear that you were unhappy with the additional supplements charged by our partnered supplier Jet2. Please be advised that these charges are aligned with Jet 2's website and as per their requirements. We do understand this was resolved for you prior to departure.
We also regret to hear that the complimentary hotel provided for guests waiting for later flights home, did not meet your expectations. As we are always striving to enhance our tours your comments have been shared with our Product Team for review. We thank you for taking the time to also write in formally to us.
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