Thank you for taking the time to leave a review about your recent Rhine Cruise to Switzerland. We are very sorry to learn that you were disappointed with the cruise director, and that this negatively impacted your experience. We can see that you have taken the time to write to us regarding this and once this has been investigated we will be responding to you formally.
We appreciate you bringing this to our attention.
Date of purchase: 01/08/2025
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Allen
Feefo Verified
Stoke-on-Trent
11 months ago
What Allen said about Riviera Travel:
Excellent
Product reviews
Michelle
Riviera Travel
11 months ago
Thank you for your wonderful review of The Blue Danube River Cruise. We're thrilled you found it well-organised and that our staff provided friendly and helpful service.
Thanks again for sharing your positive experience.
Michelle
Riviera Travel
The service was excellent and all members of staff were extremely polite and helpful.
Nothing was too much trouble and having different combinations of food for breakfast, lunch or dinner was never...
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Product reviews
Michelle
Riviera Travel
11 months ago
Thank you for your wonderful review of your Lyon, Provençal Rhône & the Camargue river cruise. We're thrilled to hear you had an excellent experience. We appreciate you taking the time to share your experience.
Kind regards,
Michelle
Riviera Travel
Karen, our Tour Manager, was exceptional and went above and beyond what could be expected of her. She helped us to make the most of our holiday and smoothed the bumps along the way. She was 5*! All...
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Michelle
Riviera Travel
11 months ago
Dear Valued Customer,
Thank you for sharing your feedback on your recent tour. I'm pleased to hear you found Karen, your Tour Manager, exceptional and that the local guides and drivers also provided excellent service. It's wonderful to know they contributed positively to your holiday experience.
I understand your disappointment regarding the pre-holiday arrangements, especially concerning flight details and seat assignments. I also note your comments on the itinerary, including its length and suggested adjustments to the destinations. Your feedback on these aspects is valuable, and we appreciate you taking the time to share your thoughts.
I was also very sorry to learn about the issues you experienced with your luggage upon your return. I understand how frustrating this must have been.
Thank you again for your feedback.
Michelle
Riviera Travel
Product reviews
Michelle
Riviera Travel
11 months ago
Thank you for sharing your wonderful feedback on your recent Signature Tour: Victoria Falls, Botswana Safari and Cape Town. We're thrilled you enjoyed your experience.
We appreciate you taking the time to share your feedback.
Kind regards,
Michelle
Riviera Travel
Date of purchase: 01/08/2025
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Trusted Customer
Feefo Verified
11 months ago
Product reviews
Michelle
Riviera Travel
11 months ago
Thank you for your 5 * review we are delighted to hear you have such a wonderful time.
There is a blithe assumption that everyone is online or prefers items online. I had to make a couple of enquiries but they were dealt with very pleasantly and politely
Product reviews
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Date of purchase: 01/08/2025
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Trusted Customer
Feefo Verified
11 months ago
Michelle
Riviera Travel
11 months ago
Thank you for your 5* review.
Product reviews
Michelle
Riviera Travel
11 months ago
Thank you for sharing your wonderful feedback on the Lyon, Provençal Rhône & the Camargue river cruise. We're thrilled you enjoyed your experience. We appreciate you taking the time to share your positive comments.
Kind regards,
Michelle
All staff were friendly and attentive and could not do enough for you.
Product reviews
Michelle
Riviera Travel
11 months ago
Thank you for sharing your feedback on your recent Rhine Cruise to Switzerland on the Emily Brontë. We're glad you found it to be an excellent cruise and that you enjoyed the amenities, the food, and your cabin. We appreciate you taking the time to share your experience.
Kind regards,
Michelle
Riviera Travel
Thank you for sharing your feedback about your Blue Danube River Cruise experience. We're glad to hear you enjoyed many aspects of the cruise.
We appreciate you taking the time to share your experience.
Kind regards,
Michelle
Riviera Travel
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
