Fine, the pre-trip instructions and itinerary were detailed. The coach service was seamless and the ship was comfortable l.
Claire
Riviera Travel
12 months ago
Thank you for rating our customer service 4/5.
Product reviews
Claire
Riviera Travel
12 months ago
Thank you for your review. We regret the concerns you raised about cabin noise and onboard drink pricing, and will share these with the relevant teams. We appreciate your comments and hope to welcome you again.
Treated like a 1 star customer paying 5 star prices
Aleah
Riviera Travel
11 months ago
Thank you for your feedback. We're genuinely sorry to hear that your experience did not reflect the standard we aim to deliver. Your comments are important to us, and we would welcome the opportunity to discuss this further if you wish to get in touch directly.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your feedback. We’re delighted to hear that you had an amazing cruise overall and that our onboard team left such a positive impression.
We’re truly sorry, however, to learn about your experience with the pre-cruise arrangements and customer service. This falls short of the seamless experience we strive to provide. Please accept our sincere apologies for the inconvenience, including the delays and the impact on your tour schedule.
If you haven’t already, please don’t hesitate to get in touch with us directly - we’d welcome the opportunity to discuss this further. Best wishes.
Excellent. Third Riviera holiday. The organisation has been superb each time.
Claire
Riviera Travel
12 months ago
Thank you for rating our customer service 5/5.
Product reviews
Claire
Riviera Travel
12 months ago
Thank you for your review. We’re glad to hear you had an enjoyable time.
Date of purchase: 22/05/2025
0
Share
NI
Nicolas
Feefo Verified
12 months ago
What Nicolas said about Riviera Travel:
Good as can be expected
Claire
Riviera Travel
12 months ago
Thank you for rating our customer service 5/5.
Product reviews
Claire
Riviera Travel
12 months ago
Thank you for taking the time to share your feedback. We’re pleased to hear that the holiday met your expectations overall, and we appreciate your observations about the cruise experience.
Date of purchase: 20/05/2025
0
Share
Trusted Customer
Feefo Verified
12 months ago
Claire
Riviera Travel
12 months ago
Thank you for rating our customer service 5/5.
Product reviews
Claire
Riviera Travel
12 months ago
Thank you for your feedback. We’re pleased to hear you found the itinerary very good.
Thought the tour manager was lovely but inexperienced. He didn’t provide enough detail about meeting points and plans for the day.
Aleah
Riviera Travel
11 months ago
Thank you for your feedback. We’re glad to hear you found the tour manager lovely. We appreciate your comments regarding the level of detail provided about meeting points and daily plans, and will share this with our team.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your feedback. We’re glad you enjoyed the beautiful area and the opportunity to visit many sites at a comfortable pace. However, we’re sorry to hear that the hotels and food options did not meet your expectations. We appreciate you bringing these concerns to our attention and will share them with our team to help improve experiences.
The door-to-door service was excellent. The only thing was on return we feel the driver should have texted us his registration number as there were a lot of cars waiting at St. Pancras
Claire
Riviera Travel
12 months ago
Thank you for rating our customer service 4/5. We understand the importance of clear communication regarding pick-up locations. We value your suggestion.
Product reviews
Claire
Riviera Travel
12 months ago
Thank you for sharing your feedback. We're thrilled to hear you had such a positive experience.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
