Thank you for rating our customer service 4-stars. We appreciate your feedback.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your feedback. I understand your disappointment regarding the delays experienced and how this impacted your planned visit to the Black Forest, and I can only apologise for this. I'm also sorry to hear about the limited time you had to prepare for the gala dinner. I appreciate you bringing these matters to our attention. We do hope that, despite these issues, there were still aspects of the trip you enjoyed, and we thank you again for sharing your experience.
Date of purchase: 23/05/2025
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Raymond S (cabin 206)
Feefo Verified
Bournemouth
12 months ago
What Raymond S (cabin 206) said about Riviera Travel:
Thank you for your 5-star rating. We're pleased to hear that you received fantastic service.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. It's fantastic to know that you found the ship comfortable and that our staff made you feel welcome. We're pleased you enjoyed the dining experience. We appreciate you taking the time to share your experience.
Date of purchase: 24/05/2025
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Trusted Customer
Feefo Verified
12 months ago
Excellent
Great organisation
Aleah
Riviera Travel
11 months ago
Thank you for rating our customer service 5-stars. We're pleased to hear that you found our service excellent.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We're pleased to hear that your first Riviera Travel experience met your expectations. It's great to hear that you were impression by the tour organisation, hotels and coach transfers. We're especially delighted that Cilla's expertise and attentiveness enhanced your trip.
Date of purchase: 18/05/2025
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Trusted Customer
Feefo Verified
12 months ago
Aleah
Riviera Travel
11 months ago
Thank you for your rating. We understand that your experience wasn't entirely satisfactory, and we truly value your input. If you’d be willing to share more details, we’d love to hear how we can improve.
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Aleah
Riviera Travel
11 months ago
Thank you for your review. We understand your disappointment regarding the crowds at some of the locations and the limited time spent at the shrines and temples. We appreciate you taking the time to share your experience with us. We do hope that the rest of your trip was more enjoyable.
Date of purchase: 22/05/2025
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Trusted Customer
Feefo Verified
12 months ago
Product reviews
Riviera Travel
Riviera Travel
12 months ago
Thank you for your 5* review we hope to welcome you back on another holiday soon
Good quality service in general although disappointed that support at departure airport didn't materialise
Aleah
Riviera Travel
11 months ago
Thank you for your 4-star rating. We’re pleased to hear you found our service to be of good quality. However, we’re sorry to learn that the support at departure did not perform as expected. We appreciate you highlighting this matter.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We're so pleased to hear that the three-centre format worked well for you and that you gained a fascinating insight into the region. We also appreciate your feedback regarding the balance of free time on a solo holiday and will take it into consideration.
Our Tour Manager was excellent and looked after us at every stage of our holiday.
Aleah
Riviera Travel
12 months ago
Thank you for rating our customer service 5/5. We're pleased to hear about your experience with your Tour Manager.
Product reviews
Aleah
Riviera Travel
12 months ago
Thank you for your feedback. We're glad to know you enjoyed the tour overall. We also appreciate your thoughts about the gondola ride and understand your concerns about its length.
There was a “typo” it should have read “ more wines from the area”
Product reviews
Aleah
Riviera Travel
12 months ago
Thank you for your review. We’re glad to hear you found the trip good value for money. We appreciate your feedback on the food and wine selection and understand your disappointment. We will pass your comments on as a recommendation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
