Great organisation but a bit more detail in the itinerary (always subject to change)
Riviera Travel
Riviera Travel
2 days ago
Thank you for your feedback. We're glad to hear you found our organisation to be great. We appreciate you sharing your thoughts on the itinerary details and will certainly take your comments into consideration.
Product reviews
Riviera Travel
Riviera Travel
2 days ago
We are so glad to hear that you had such a wonderful experience on our Classical Spain tour, and that Charlene and our local guides were able to enhance your journey with their expertise and engaging commentary. It's fantastic to know that you appreciated the seamless flow of information and the depth of historical insight provided throughout your trip.
We were served well by a hardworking crew and staff who were friendly and helpful at all times. We feel that they are very well trained. Well done Riviera!
Riviera Travel
Riviera Travel
2 days ago
It's wonderful to hear that you had such a positive experience with our hardworking crew and staff. We're delighted that their friendliness and helpfulness contributed to your enjoyment and that you found them to be well-trained. Thank you for your kind words and appreciation for Riviera Travel.
Product reviews
Riviera Travel
Riviera Travel
2 days ago
Thank you for taking the time to share your experience of the Burgundy, the River Rhone & Provence Cruise. We are delighted to hear that you enjoyed a wonderful holiday and that the ship's crew and all staff were welcoming, friendly, and helpful. It's also wonderful to know that you found the excursions well planned and interesting, with well-informed guides. We are pleased you enjoyed the excellent meals and French wines. We appreciate your recommendation.
Date of purchase: 25/06/2026
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Andrew
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3 days ago
Riviera Travel
Riviera Travel
2 days ago
Thank you for your 5* rating
Product reviews
Riviera Travel
Riviera Travel
2 days ago
We are delighted to hear that you enjoyed your Rhine Cruise to Switzerland, finding the accommodation, food, and service to be great, and that you appreciated the excursions.
Date of purchase: 03/07/2026
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Trusted Customer
Feefo Verified
3 days ago
Riviera Travel
Riviera Travel
2 days ago
Thank you for your 4* rating
Product reviews
Riviera Travel
Riviera Travel
2 days ago
We are so pleased to hear you enjoyed your Highlights of the Douro Valley & Salamanca River Cruise. Thank you for taking the time to share your experience with us.
Cruise director and host were excellent, although occasionally the former got confused about visits ashore, but other than that brilliant.
Riviera Travel
Riviera Travel
2 days ago
We're so pleased to hear that you had an excellent experience with our Cruise Director and host. It's wonderful to know that their efforts contributed to a brilliant time for you. We appreciate you sharing your feedback.
Product reviews
Riviera Travel
Riviera Travel
2 days ago
We are so pleased to hear that you had a great holiday and that your experience onboard was enhanced by the excellent food, crew, and Riviera staff. It's wonderful to know that the air conditioning, Wi-Fi, and shore excursions also contributed to your enjoyment. We appreciate you sharing your feedback regarding the other elements of your trip and will certainly take your comments on board.
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you are happy with the service you received.
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Riviera Travel
Riviera Travel
2 days ago
It's wonderful to hear that you had such an excellent week cruising the Seine on the Jane Austen and enjoyed your journey through Normandy. We're delighted you found the visits to Monet’s house and gardens interesting, and that the excursions and guides were generally very good.
We appreciate you sharing your thoughts on the Taste of Normandy tour and your experience in Lisieux, and we note your comments regarding the bistro restaurant. It's fantastic to know that the Jane Austen itself was a beautiful boat with fabulous food and service, and that our staff across all departments, including your tour director Karim, were excellent.
We are so pleased that you consider this another wonderful cruise with Riviera and that it is hard to fault.
The dining room staff were fewer in number to those I have experienced in the past and not very friendly. They didn't smile and were quite surly. I had to try and attract their attention from time to...
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Riviera Travel
Riviera Travel
2 days ago
Thank you for sharing your feedback. We're sorry to hear that the dining room service on your Rhône and Saône cruise did not meet the high standards you have experienced with us previously. We appreciate you highlighting the difference in atmosphere and service, and your comments will be shared with our cruise operations team for review. We hope that, despite this disappointment, you were still able to enjoy the wonderful scenery and experiences along the way.
Product reviews
Riviera Travel
Riviera Travel
2 days ago
Thank you for taking the time to share your detailed feedback. We're delighted to hear that you enjoyed the excursions, found the guides excellent, and were pleased with the comfort of your cabin and the ship's facilities.
We are sorry that your arrival transfer, dining service and aspects of the cruise did not meet the high standards you have experienced on previous Riviera cruises. We also appreciate your comments regarding mobility considerations and the communication provided by the Tour Manager. Feedback such as yours is invaluable and has been shared with the relevant teams for review.
We hope that, despite these frustrations, you returned home with many happy memories of the beautiful Rhône and Saône region.
Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience with us.
Product reviews
Riviera Travel
Riviera Travel
3 days ago
We are so pleased to hear that your first trip with Riviera was an excellent experience. It is wonderful to know that our tour manager was superb and that you found them helpful and informative. We truly appreciate you sharing your feedback.
Before we left for Manchester everything was goid but other than Yasser and Alexandross service was just mediocre
Riviera Travel
Riviera Travel
4 days ago
Thank you for taking the time to share your feedback. We regret to hear that the customer service fell short of your expectations on this tour. One of our team will endeavour to reach out directly to you.
Trusted Customer
4 days ago
I've been looking forward to going to Sicily for a long time, I chose, what I thought was the best option as it was expensive enough. Sicily was awesome, you have a gem in Yasser and Alexandross the lovely driver but unfortunately some aspects of the holiday fell short for me. I've travelled the world and lived in Singapore and Saudi Arabia, for all my life I've experienced the best hotels and indeed service. I expected that from Riviera Travel but did not feel that some standards had missed the mark for me.
Product reviews
Riviera Travel
Riviera Travel
4 days ago
While we were pleased to hear that you found Yasser and your coach driver to be very helpful, we regret to learn that this tour fell short of your expectations. One of our team will endeavour to reach out to you directly.
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