Everything from start to finish was brilliant. The hotel was lovely as were the staff. The coach drivers who took us everywhere were good and handled all the traffic well!!
Our rep Jenny must come...
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Aleah
Riviera Travel
11 months ago
Thank you for rating our customer service 5/5. It’s wonderful to hear your experience from start to finish was brilliant.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We’re so pleased to hear you had a wonderful time and that the trip made for a memorable 70th birthday celebration. We hope to welcome you on another special journey soon.
Thank you for rating our customer service 5/5. We appreciate your comments.
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Aleah
Riviera Travel
11 months ago
Thank you for your review. We're thrilled you enjoyed your holiday and that our hosting enhanced your experience. We appreciate your note about the flight timing and hope it didn’t overshadow an otherwise great experience.
The local guides were very knowledgeable and enthusiastic about their area with the exception of the first day Nadine to Mosta who rushed on and didn’t interact with the group. She complained about...
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Aleah
Riviera Travel
11 months ago
Thank you for your feedback. We’re pleased you enjoyed the tours and found the local guides knowledgeable and enthusiastic. We're sorry the first day didn’t meet expectations and appreciate you bringing it to our attention. Your comments will be shared with the team as we continue to improve.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We're delighted to hear you had a positive experience and found the trip to be well organised.
Date of purchase: 17/05/2025
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Donald
Feefo Verified
12 months ago
Aleah
Riviera Travel
11 months ago
Thank you for rating our customer service 5/5.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We're thrilled to hear you had an excellent time.
Some initial confusion about the date of the cruise we wanted. when it was sorted we were told we would have to pay an extra £230[I think it was] to fly from Manchester.. We flew from Birmingham for...
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Aleah
Riviera Travel
11 months ago
Thank you for rating our customer service 4/5. We apologise for the initial confusion regarding the cruise date and flight supplement and will review this internally to ensure clearer communication in the future. However, we’re pleased to hear you had a trip of total relaxation.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We’re delighted to hear you had a good time.
A little hiccup just before I travelled where head office said we received our tickets for our group of 3 in the post but that had not happened. Service already explained above. I was charged twice...
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Aleah
Riviera Travel
11 months ago
Thank you for your review. We sincerely apologise for the difficulties you experienced with your tickets and drink charges and understand how frustrating this must have been. Despite these challenges, we appreciate your 4-star rating and value your feedback.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We’re pleased to hear you found the hotel to be of top quality. We also appreciate your observations regarding service and will share them with the hotel to support improvements. Your feedback is both valuable and carefully considered.
Date of purchase: 22/05/2025
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Trusted Customer
Feefo Verified
12 months ago
Excellent
Aleah
Riviera Travel
11 months ago
Thank you for rating our customer service 5/5. We appreciate your comments.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We're thrilled to hear you had an excellent time.
Date of purchase: 17/05/2025
0
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Trusted Customer
Feefo Verified
12 months ago
Feedback already done.
Aleah
Riviera Travel
11 months ago
Thank you for your 4-star rating.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We're pleased to hear you found the hotel excellent. We have noted your feedback regarding the pace of the trip and the number of steps involved. We understand how these factors could affect your overall experience.
Thank you for rating our customer service 5-stars. We're pleased you found our service excellent.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We’re delighted to hear you found the trip to be good value for money and that our head office customer service team, onboard staff, and boat facilities all contributed to a positive experience. We appreciate your comments and hope to welcome you back on board again soon.
Thank you for rating our customer service 4/5. We're pleased to hear you received excellent service.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. It's great to hear you enjoyed the friendly atmosphere amongst the crew and fellow passengers, as well as the beautiful scenery and locks. We also appreciate your observation about the dining room.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
