Poor. It stated that you would receive travel documents 14 days before departure. I had to chase twice with different excuses each time. We eventually got the limited documents 6 days before...
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Aleah
Riviera Travel
11 months ago
Thank you for your feedback. We sincerely apologise for the delay in sending your travel documents and the inconvenience this caused. We strive to provide timely communication and can only apologise that we fell short on this occasion.
Product reviews
Aleah
Riviera Travel
11 months ago
Dear Clifford, thank you for your feedback. We’re very sorry your birthday trip fell short of expectations.
We apologise for the issues you had encountered during this trip. Your concerns are taken seriously. We appreciate your comments and will use them to improve our services. Please feel free to contact us directly at info@rivieratravel.co.uk if you’d like to discuss this further. Best wishes.
The staff at Riviera travel did not instill confidence in us during the booking process. They did not call us back when they said they would and we had to call them several times to confirm we had a...
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Aleah
Riviera Travel
11 months ago
Thank you for your feedback. We’re sorry to hear about the issues you experienced during the booking process. Your feedback helps us improve our processes, and we appreciate you bringing this to our attention.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your feedback and for sharing your experience with us. We’re sorry to hear that the hotel noise and some aspects of the trip did not fully meet your expectations. Your comments about the gondola trip, wine tasting, and time spent in the Dolomites are valuable, and we’ll share them with our team to help improve future itineraries. We appreciate you traveling with us and hope to provide a better experience next time.
Thank you for rating our customer service 5/5. We appreciate your comments.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We’re delighted to hear you had an excellent break in Normandy. We also appreciate your feedback regarding the hotel catering.
The crew were fantastic. Anything you requested they would do their best to help.
Aleah
Riviera Travel
11 months ago
Thank you for rating our customer service 5/5. We're thrilled to hear about your fantastic experience with our crew.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We’re pleased to hear about your positive experience and appreciate your recommendation. We look forward to welcoming you again on another Riviera Travel experience.
Date of purchase: 24/05/2025
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Feefo Verified
11 months ago
The team onboard Il Maree were excellent, engaged with their clients.
Aleah
Riviera Travel
11 months ago
Thank you for rating our customer service 4/5. We’re pleased to hear you had an excellent experience with our team onboard.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We’re glad you enjoyed the relaxing cruise, expert guides, and local experiences. We look forward to welcoming you again.
The programme for the week onboard the ship was not well put together and there was a lot of down time which we felt could have been put to better use.
Aleah
Riviera Travel
11 months ago
Thank you for your feedback. We’re glad you enjoyed the food and staff onboard. We appreciate your comments about the programme and will take them into consideration to improve future experiences.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the boat, food, and service. We also appreciate your comments regarding the programme. Your insights are invaluable as we carefully consider enhancements to our itineraries.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
