Always good. Had problems with husband travelling Ryanair with Cpap machine and they sent the company info and they kept us posted. Thanks.
Aleah
Riviera Travel
11 months ago
Thank you for rating our customer service 5/5. We’re glad to hear everything was sorted with your husband’s travel and that our team could assist and keep you informed. It’s always our aim to support our guests as best we can.
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Aleah
Riviera Travel
11 months ago
Thank you for your review. We’re so pleased to hear you enjoyed the group atmosphere and that Nadja and Alex took great care of you. We’ve noted your comments about the pace, free time, meals, and shopping, and truly appreciate your feedback. Delighted the hotels exceeded expectations, and that it was a memorable trip overall.
Date of purchase: 27/05/2025
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Trusted Customer
Feefo Verified
11 months ago
Very helpful, easily contactable
Aleah
Riviera Travel
11 months ago
Thank you for rating our customer service 5-stars. We appreciate your comments.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for sharing your detailed feedback. We appreciate your suggestions regarding the Day 2 walk and rest stops given the weather, and we will share them with our team. It’s wonderful to hear that Clio provided excellent guidance. We look forward to welcoming you again soon.
I hate the fact I can't book my own flights & then use the group airport shuttle.
The reps were helpful & it all worked but at several places key attractions were closed on the day we visited such...
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Aleah
Riviera Travel
11 months ago
Thank you for your feedback. For the convenience of a seamless customer experience and to ensure ABTA protection, we book flights on behalf of our guests, as booking independently could affect this coverage in the event of flight cancellations. We’re glad our representatives were helpful during your trip. We also regret that some key attractions were closed during your visits due to local schedules and apologise for any disappointment caused.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your feedback. We’re glad to hear you enjoyed the sailing and that Karen, Jayne, and the crew provided excellent service. We appreciate your comments on the shore excursions and will take them into consideration. We hope to welcome you again in the near future.
Thank you for your 5-star rating. We're pleased to hear our team provided efficient service.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We're glad you found the boat, accommodation, and crew to be excellent. We appreciate your feedback regarding the food. Overall, we’re delighted that you had an enjoyable experience.
Date of purchase: 29/05/2025
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Trusted Customer
Feefo Verified
11 months ago
Good
Aleah
Riviera Travel
11 months ago
Thank you for rating our customer service 4/5. We appreciate your feedback.
Trusted Customer
11 months ago
The comment about service was only 4 because of the airline booking situation.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We understand your disappointment about the crowds. We value your feedback and hope that you were still able to enjoy aspects of your tour.
Date of purchase: 30/05/2025
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Trusted Customer
Feefo Verified
11 months ago
Coach and Coach driver excellent
Aleah
Riviera Travel
11 months ago
Thank you for rating our customer service 5/5. It's great to hear the coach driver provided excellent service.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We're thrilled you had a lovely holiday and appreciate you highlighting the friendly and efficient service provided by our tour guide.
Thank you for your 5-star rating. We're pleased to hear you received great service and had a wonderful cruise.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We’re so pleased to hear that your first cruise met your expectations and that you had an excellent time. We look forward to welcoming you on another Riviera Travel cruise in the near future.
They answered my requests when required and were always very helpful. I did note that some of the rail tickets were received late.
Aleah
Riviera Travel
11 months ago
Thank you for your 4-star rating. We're delighted to hear that you found our team helpful.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We’re thrilled to hear you had an excellent trip and enjoyed exploring the fascinating areas in the north of Spain. We look forward to welcoming you again soon for another memorable experience.
Booking the holiday initially was easy over the phone. The Riviera agent was very helpful. All necessary travel documents were sent in time for the holiday. The tour manager greeted us at our...
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Aleah
Riviera Travel
11 months ago
Thank you for rating our customer service 4/5. We're delighted to hear that you found the booking process smooth and that our agent was helpful. We sincerely regret the inconvenience you experienced during check-in for your return journey. This isn’t a usual procedure for us, and we apologise for any frustration caused.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We're thrilled to hear you enjoyed your experience. We appreciate you taking the time to share your feedback.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
