We're delighted to hear you had such a positive experience with our service. Thank you for sharing your feedback.
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Riviera Travel
Riviera Travel
18 days ago
Thank you for taking the time to share your experience of the Rhine cruise with Riviera Travel. We are delighted to hear that you found the ship to be brand new and luxuriously finished, and that our staff provided you with such excellent service. It's wonderful to know that you enjoyed the beautiful scenery, particularly between Cologne and Koblenz. We appreciate you recognizing the professionalism of our organisation, especially in navigating logistical challenges due to water levels. We're thrilled you would highly recommend us.
Thank you for your feedback.
We are sorry to hear that you were disappointed with your experience.
We would always encourage guests to raise any concerns during their holiday with their Tour Manager or onboard team wherever possible, as this gives us the opportunity to address matters at the time.
Should you wish to discuss your concerns further, you are welcome to write to our Guest Relations team within 28 days of your return, in line with ABTA guidelines. They will review the issues raised and provide a full response.
Product reviews
Riviera Travel
Riviera Travel
16 days ago
Thank you for your feedback.
We are pleased to hear that you enjoyed the scenery and that your Tour Manager helped make your holiday a positive experience.
We are, however, sorry to learn that you felt disappointed with aspects of the service provided. We would always encourage guests to raise any concerns with their Tour Manager during the holiday, as this gives us the opportunity to investigate and address matters at the time wherever possible.
Should you wish to provide further details regarding your concerns, please write to our Guest Relations team within 28 days of your return, in line with ABTA guidelines, and they will be happy to review and respond accordingly.
Our guide was brilliant - approachable and fun. Her knowledge is second to none as she is local to the area.
We would have liked the itinerary before our holiday started or a pack with maps and...
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Riviera Travel
Riviera Travel
18 days ago
Thank you for taking the time to post your comments about your recent holiday with us. As we are always striving to enhance our guests' experiences your comments have been shared with the relevant departments at head office for review. We acknowledge that guests have preferred airports, which are often more convenient. However, we endeavour to provide our guests with direct flights at friendly times and thus providing a guest with their preferred option may not be suitable. We do offer many cruises and tours as Land Only, enabling guests to fly independently with from their preferred airport and with preferred airline.
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Riviera Travel
Riviera Travel
18 days ago
Thank you for taking the time to share your feedback. We're delighted to hear that you found this tour to be breathtakingly beautiful. As we are always striving to enhance our guests' experiences, your comments have been shared with the relevant departments at head office for review.
Service from order placement through to end of return journey was first class.
Needed to amend our trip and we were guided through and only a minimal admin charge.
Everyone we dealt with was...
Excellent. Good tour guides and transport.
Super cabin cleaners. Bar / resturant staff.
Riviera Travel
Riviera Travel
18 days ago
We are delighted to hear that you had an excellent experience with our tour guides and transport. It's also wonderful to know that our cabin cleaners and bar/restaurant staff made a positive impression. We appreciate you taking the time to share your feedback.
Product reviews
Riviera Travel
Riviera Travel
18 days ago
We are so pleased to hear that you had a very quiet and peaceful time during your cruise from Lyon to Avignon. It's wonderful to know that you enjoyed the service, food, accommodation, and excursions, and that you found it to be good value. We hope to welcome you back on board soon.
Thank you for your positive feedback. We are delighted to hear that you found our team to be professional and competent.
Product reviews
Riviera Travel
Riviera Travel
17 days ago
We are so pleased to hear that you enjoyed your recent holiday with us and that you found the travel and excursions to be well organised and coordinated. It's wonderful to know that our tour manager's attentiveness and good humour enhanced your experience. We appreciate you sharing your personal connection to Colditz Castle, and we're glad the tour was particularly interesting for you.
It's fantastic to hear about your consistently excellent experiences with Riviera Travel over your multiple journeys with us. We're delighted that you'll be joining us again soon for another river cruise and we look forward to providing you with another excellent holiday.
From the moment I rang up to make an enquiry, through the online booking process, to the actual cruise, I was always very happy with the service I received. Thank you.
Riviera Travel
Riviera Travel
18 days ago
We are so pleased to hear that you had such a positive experience with Riviera Travel, from your initial enquiry right through to your cruise. Thank you for sharing your feedback.
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Riviera Travel
Riviera Travel
18 days ago
We are delighted to hear that you had such a wonderful experience on our cruise along the Danube and Rhine. It's fantastic to know that you enjoyed visiting the capital cities and German villages, and that the daily excursions proved to be enjoyable. We are so pleased that your first cruise experience with Riviera was a memorable one and that it has inspired you to book another trip with us. It is also wonderful to hear that you felt comfortable travelling solo and that both our staff and fellow passengers contributed to this. Thank you for your kind words.
We are delighted to hear that your experience was well-organized and ran smoothly. Thank you for sharing your feedback.
Product reviews
Riviera Travel
Riviera Travel
18 days ago
It's wonderful to hear you had such a fantastic cruise and enjoyed the intimate atmosphere with our smaller group size. We're delighted you experienced beautiful weather, stunning scenery, and that our crew took great care of you.
Thank you for your wonderful feedback! We're so pleased to hear that everything was perfect. We truly appreciate you taking the time to share your experience with us.
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Riviera Travel
Riviera Travel
18 days ago
Thank you for your wonderful feedback! We're so pleased to hear that you had a fabulous experience. We appreciate you choosing Riviera Travel.
Date of purchase: 12/07/2026
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19 days ago
Riviera Travel
Riviera Travel
18 days ago
Thank you for your 5* rating
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Riviera Travel
Riviera Travel
18 days ago
We're delighted to hear that you found your trip interesting and that the Hotel Europa in Riva del Garda provided a great location with good food and service. It's wonderful to know you had such a positive experience.
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