The booking, information and tour guides were great
Riviera Travel
Riviera Travel
16 days ago
Thank you for taking the time to share your feedback. We are delighted to hear that you found the booking process, information provided, and our tour guides to be great. We appreciate you choosing Riviera Travel.
Product reviews
Riviera Travel
Riviera Travel
16 days ago
Thank you for your review. We’re delighted to hear that you enjoyed the hotels, food, tours, guides, and the support of your tour manager throughout the trip.
We are, however, very sorry to learn that your return journey did not reflect the high standard of the rest of your holiday. Unfortunately, airline schedules and operational arrangements can occasionally change after booking, and delays can occur due to circumstances outside Riviera's control. We completely understand how frustrating it must have been to experience multiple flight delays, resulting in a much later arrival home and disruption to your onward travel plans.
We appreciate that this disappointing end to an otherwise excellent holiday has left you feeling concerned about your upcoming trip in October. While airlines and airports can sometimes face unforeseen operational issues, please be assured that we always work with our travel partners to provide the best possible arrangements for our guests
Thank you for your 5* review !
It's wonderful to hear how much you enjoyed your time with your guide, Matt, and that you found the hotels to be great. We're also pleased that your experience was seamless, and we appreciate you sharing your valuable feedback with us. We look forward to welcoming you back for another memorable trip.
Date of purchase: 15/07/2026
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Trusted Customer
Feefo Verified
17 days ago
First class service
Riviera Travel
Riviera Travel
16 days ago
Thank you for your 5* review!
We are delighted to hear that you experienced first-class service with us. It's wonderful to know that we met your expectations.
The booking service, quick and easy. The care of the whole staff team on board was excellent. The itinerary brilliant and the places so different to each other
Riviera Travel
Riviera Travel
16 days ago
Thank you for your 5* review.
It's wonderful to hear that you found our booking service quick and easy, and that the care provided by our onboard staff team was excellent. We're also delighted that you enjoyed the brilliant itinerary and the diverse range of places you visited.
Product reviews
Riviera Travel
Riviera Travel
16 days ago
Thank you for your 5* review!
It's wonderful to hear how much you enjoyed your Burgundy, the River Rhone & Provence Cruise! We're thrilled that you found the route to be so varied and that our local guides, along with the cabins, staff, and food, were all first class. We truly appreciate you sharing your experience and your excellent suggestion for additional onboard activities linked to the local areas.
Date of purchase: 14/07/2026
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Trusted Customer
Feefo Verified
17 days ago
Service excellent.
Riviera Travel
Riviera Travel
16 days ago
Thank you for your 5* review.
Product reviews
Riviera Travel
Riviera Travel
16 days ago
Thank you for your feedback on our Douro, Porto & Salamanca River Cruise.
We are delighted to hear that you enjoyed the quality of the food, found our staff attentive, and appreciated the organisation of the tours.
We note your comments regarding the perceived value of the holiday and the menu cards on board. We understand that menu presentations should be clear and easy to follow, and we appreciate you highlighting this aspect of your experience.
We are very pleased that many elements of the cruise met your expectations, and we hope to welcome you on another holiday in the future.
Date of purchase: 19/07/2026
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Trevor
Feefo Verified
GBR
17 days ago
What Trevor said about Riviera Travel:
Overall good
Riviera Travel
Riviera Travel
16 days ago
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience and appreciate you choosing Riviera Travel.
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Riviera Travel
Riviera Travel
16 days ago
Thank you for taking the time to share your feedback. We are delighted to hear you had an enjoyable cruise and found the excursions to be a highlight of your experience.
Having been with Riviera Travel in the past we were disappointed with this cruise but loved the others especially the Seine.
Riviera Travel
Riviera Travel
16 days ago
Thank you for your feedback. We're sorry to learn that this cruise did not compare as favourably with your previous Riviera Travel holidays, especially your Seine cruise, which you enjoyed so much.
Should you wish to discuss your experience in more detail, please do write to our Guest Relations team, who will be happy to review your comments and respond accordingly.
We appreciate you taking the time to share your feedback and thank you for your continued loyalty to Riviera Travel.
Product reviews
Riviera Travel
Riviera Travel
16 days ago
Thank you for your feedback. We're sorry to hear that this cruise was disappointing compared with your previous river cruise experiences.
As you have noted, weather conditions have impacted a number of European rivers and tours in recent years, and periods of unusually low water can affect navigation, sometimes requiring itinerary adjustments or additional coach transfers. While these circumstances are outside of our control, we fully appreciate that they can affect the overall cruise experience.
We also understand your disappointment regarding the increased amount of coach travel and ships mooring alongside one another in certain ports, which can impact onboard views when docked.
Thank you for taking the time to share your comments. We value your feedback and appreciate your choosing to travel with us.
Thank you for your 5* review.
We are so pleased to hear you had such an excellent cruise with us and that you found the organisation, itinerary, and onboard experience to be of such a high standard. It's wonderful to know our team provided you with first-class service and that your cabin was well-maintained and stocked
Excellent service, staff willing to help at all times, nothing seemed too much trouble.
Riviera Travel
Riviera Travel
16 days ago
Thank you for your 5* review .
We are so pleased to hear about your excellent experience with our service and staff. It's wonderful to know that our team was so willing to help and that nothing seemed too much trouble during your interaction with us. We truly appreciate you taking the time to share your positive feedback.
Product reviews
Riviera Travel
Riviera Travel
16 days ago
Thank you for your 5* feedback.
It's wonderful to hear how much you enjoyed your Douro, Porto & Salamanca River Cruise! We are delighted that the scenery provided such a captivating and ever-changing experience, and it's great to know you found the vessel comfortable with ample space. We appreciate you sharing your positive feedback and hope to welcome you back onboard in the near future.
Excellent customer service from booking trip to return.
Riviera Travel
Riviera Travel
16 days ago
Thank you for your 5* feedback.
We are so pleased to hear that you had an excellent experience with our customer service from the moment you booked your trip right through to your return. We truly appreciate you sharing your feedback.
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Riviera Travel
Riviera Travel
16 days ago
Thank you for your 4* review !
We are very pleased to hear that you had an excellent trip and enjoyed your Medieval Germany River Cruise. We appreciate you taking the time to share your feedback with us. It is wonderful to know that you found our crew and Cruise Directors to be great. We also acknowledge your comments regarding the walk from the airport and the cabin issue , and we are glad that these issues were resolved and did not spoil your holiday.
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