We are so pleased to hear that your first experience with Riviera and your first escorted holiday were such a positive one. It's wonderful that you enjoyed the excursions, hotels, and tour guide so much. We truly appreciate your feedback.
Thank you for taking the time to share your feedback on your Classical Spain holiday. We are so pleased to hear that you enjoyed the holiday and the pace of the tour. It's wonderful to know that you enjoyed each of the places you visited, and that your accommodation in Granada was a particular highlight. We appreciate you sharing your thoughts on the Alcazar in Seville, and we will certainly take this on board.
No problems to highlight, all seemed straight forward.
The rep contacted the group individually ahead of the trip to introduce herself which was a nice touch.
A message was received to advise that...
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Riviera Travel
Riviera Travel
3 months ago
We are delighted to hear that you found your experience to be straightforward and without problems. It's also great to know that the individual outreach from our team was a positive touch. We appreciate your feedback regarding the airport meeting.
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Thank you for taking the time to share your wonderful feedback about your recent holiday to Sicily. We are delighted to hear that your experience was perfect from start to finish and that you enjoyed all aspects of the tour, from the planned excursions and transfers to the stunning hotels, delicious food, and the exceptional service from your tour rep, Kathryn. We truly appreciate your recommendation.
Excellent service from everyone - our guide, Cleo and the local guides teach location, who were very knowledgeable and explained everything really well.
Riviera Travel
Riviera Travel
3 months ago
We are delighted to hear that you had such an excellent experience with our team, from your main guide Cleo to our local guides at each location. It's wonderful to know their knowledge and explanations were so well received.
Product reviews
Riviera Travel
Riviera Travel
3 months ago
We are so pleased to hear that you thoroughly enjoyed your ‘Classic Greece’ trip and that it was supremely well organised. It’s wonderful to know that our arrangements meant nothing was left to chance. We're also delighted that Cleo was a lovely guide and provided such clear and helpful information throughout your tour. We appreciate you sharing your feedback regarding the shower facilities; we note your comment about this. It’s great to hear that the excellent location of the hotels compensated for this.
It's wonderful to hear that you had such a fantastic holiday with us and that the onboard team provided such great care. We are also pleased that you found the visits to be well organised and interesting.
Nicolas , our tour guide and Lauri, our driver were both excellent; both had a sense of humour.
Comfort and space in the coach was very good.
Riviera Travel
Riviera Travel
3 months ago
Thank you for your 4* review
It's wonderful to hear about your positive experience on your recent trip. We are so pleased that Nicolas and Lauri contributed to your enjoyment with their excellent service and sense of humour. We are also glad you found the comfort and space on the coach to be very good.
We hope to welcome you again in the near future!
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Thank you for your 4* review!
We are so pleased to hear that you enjoyed your recent trip with us. It's wonderful that you found the locations to be special and enjoyable, and we appreciate you sharing your feedback on the coach travel. We are glad that this trip provided a good introduction to Riviera Travel for you and that you would consider travelling with us again.
Always a pleasure to deal with the staff at Burton-on-Trent when making a booking or asking for help. The Riviera staff on the ship made sure we had a good time and the catering and cabin staff were...
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Riviera Travel
Riviera Travel
3 months ago
We are so pleased to hear about your wonderful experience with our team at Burton-on-Trent and on board. It's fantastic to know that our staff, including the catering and cabin teams, contributed to making your holiday so enjoyable. We truly appreciate you taking the time to share your positive feedback.
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Thank you for taking the time to share your feedback about your recent Blue Danube River Cruise. We are glad to hear that despite a challenging start to your journey, the rest of your trip was excellent and you were able to enjoy the high standards of service we strive to provide.
We are so pleased to hear that you had an amazing holiday from start to finish. It is wonderful to know that you found the flights, tour representative, and transfers to be hassle-free, and that both hotels were lovely and well-located. We are delighted that you enjoyed the food and excursions, and that the weather was beautiful. Thank you for your kind words about Riviera Travel; we truly appreciate your loyalty as an 8th-time customer and we look forward to welcoming you on many more holidays to come.
The service in the hotel was good but when I asked for a shower mat they didn’t have any. It would also have been nice to have a grab rail in the shower area.
Riviera Travel
Riviera Travel
3 months ago
Thank you for your kind feedback and for rating your stay with us so positively. We’re delighted to hear that you were pleased with the service provided.
We also appreciate you taking the time to share your observations regarding the absence of a shower mat and grab rail. We understand how important these features are for comfort and safety. Your comments have been shared with both our Hotel Management and Product Team so they can review and consider improvements to our in-room facilities.
We hope to have the pleasure of welcoming you back in the future
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Thank you for sharing your feedback on your recent trip to Marrakesh and the Atlas Mountains. We are pleased to hear that you enjoyed your experience visiting these locations, and that you found our Tour Manager and guide to be excellent and well-informed. We also note your comments regarding the walking on some days.
Very good. Always someone to help and explain any difficulties
Riviera Travel
Riviera Travel
3 months ago
It's wonderful to hear that you had such a positive experience with our team and that we were able to assist you with any difficulties you encountered. We appreciate your feedback.
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Thank you for taking the time to share your feedback on the Amsterdam, Kinderdijk & the Dutch Bulbfields River Cruise. We are delighted to hear that you found the holiday well organised, interesting, and that the food and service were excellent. It's wonderful to know that you had a great day in Keukenhof. We appreciate you sharing your thoughts on the time allocated for Amsterdam and will certainly take this into consideration.
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