Hello Judith,
Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that you had such a positive time with us.
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Hello Judith,
We are so pleased to hear that you had such a wonderful experience on our Classical Spain tour. It's fantastic to know that Shaun, our Riviera host, provided you with excellent information and assistance, and that our Spanish tour guides were also very good. We're glad you found the hotels pleasant and well-located, and that the itinerary was both interesting and well-managed. It's great to hear that everything ran smoothly despite the group size. Thank you for sharing your positive feedback.
Kind regards,
Riviera Travel
Very helpful at the initial stage in booking. A follow up phone call would have been helpful nearer to the trip. We could not book for any of the museums in Amsterdam as we had left it too late. A...
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Riviera Travel
Riviera Travel
3 months ago
Thank you for your feedback. We’re pleased to hear you found the initial booking process helpful.
We note your comment regarding the lack of a follow-up call prior to travel. Your feedback has been recorded for review. We also note your comments regarding museum bookings in Amsterdam; guests are advised that some attractions require advance booking due to limited availability.
One of our Guest Relations team will review your comments and will endeavour to be in contact with you in the next few days.
Trusted Customer
3 months ago
Advice a little late and not specific enough.
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Thank you for taking the time to share your feedback on your recent Amsterdam, Kinderdijk & the Dutch Bulbfields River Cruise.
We note your comments regarding cabin types and the French balcony experience. The Ruby Deck cabins do differ from Emerald Deck in terms of features, and the French balcony allows guests to open the doors and enjoy the views while sailing, which many find enhances the experience.
We are pleased to hear that, overall, you had a positive experience on your cruise. Your feedback has been noted as part of our ongoing review process.
Trusted Customer
3 months ago
You stated Ruby in your response but I was on the deck above the Ruby, not Ruby - the silver / diamond deck. The price difference between this one and the emerald deck is considerable.
My second time with Riviera. Well planned holidays.
Riviera Travel
Riviera Travel
3 months ago
Hello,
Thank you for your wonderful feedback. It's a pleasure to know that you've had such positive experiences with us on both occasions and that our holidays continue to meet your expectations.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Hello,
We are so pleased to hear that you found the holiday itinerary excellent and that it exceeded your expectations. It’s wonderful to know you enjoyed the sailing vessel and that the food was plentiful. We appreciate your feedback regarding the temperature of the food and your observations about the guiding style. We are delighted you found your guide knowledgeable, friendly, and that you appreciated the information provided on the air-conditioned coach.
Kind regards,
Riviera Travel
Date of purchase: 04/05/2026
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Feefo Verified
3 months ago
The office efficiency is always good, and the staff on board, including the tour managers, were excellent. It is clear that the staff are extremely well trained.
Riviera Travel
Riviera Travel
3 months ago
Hello,
Thank you for taking the time to share your experience with us. We are delighted to hear that you found our office efficiency to be good and that our onboard staff and tour managers were excellent. It's wonderful to know that their training has been so positively impactful on your journeys.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Hello,
Thank you for taking the time to share your feedback on your recent Bruges Medieval Flanders Amsterdam and the Dutch Bulbfields River Cruise. We are delighted to hear that you found the quality of the ship, staff, and cuisine to be first-rate, and that this was consistent with your previous experiences with us. We appreciate you sharing your thoughts on the excursion near Arnhem and the Amsterdam canal cruise, and we will certainly take your comments on board as we continually strive to enhance our offerings. We hope to welcome you on board again in the future.
Kind regards,
Riviera Travel
Date of purchase: 24/04/2026
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Trusted Customer
Feefo Verified
3 months ago
excellant
Riviera Travel
Riviera Travel
3 months ago
Hello,
Thank you for your wonderful feedback. We are delighted to hear that you had such a positive experience.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Hello,
Thank you for taking the time to share your feedback. We appreciate you highlighting your experience and suggesting ways we might enhance our offerings. We are delighted to hear you had such a positive visit and we hope to welcome you back on a future Riviera Travel holiday.
Kind regards,
Riviera Travel
Date of purchase: 03/05/2026
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Feefo Verified
3 months ago
Riviera Travel
Riviera Travel
3 months ago
Thank you for your 4* review !
Product reviews
Riviera Travel
Riviera Travel
3 months ago
Thank you for your 4* review
It's wonderful to hear that your first experience with us was so positive, and we truly appreciate you choosing Riviera Travel for your journey.
We look forward to welcoming you back on future adventures.
Our chambermaid was particularly good, kept the room spotless with frequent changes of towels and sheets. Good service in the bar. We had a problem with our radiator but mentioned this at reception...
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Riviera Travel
Riviera Travel
3 months ago
We are so pleased to hear that you had such a positive experience during your stay. It's wonderful that you found your housekeeper to be particularly good and that the room was kept spotless with frequent changes of towels and sheets. We are also delighted that you received good service in the bar. We are glad the problem with your radiator was quickly rectified
Product reviews
Riviera Travel
Riviera Travel
3 months ago
It sounds like you had a truly wonderful holiday in Lake Como, and we are so pleased to hear that Hotel Bazzoni exceeded your expectations. We appreciate you highlighting the helpfulness of the staff, especially those at the bar and the chambermaid. We are delighted to know this was one of your best holidays.
We are so pleased to hear that you received good service and communication from us. Thank you for sharing your experience.
Product reviews
Riviera Travel
Riviera Travel
3 months ago
It's wonderful to hear you had such a great trip and enjoyed travelling with like-minded people! We're delighted that your first solo trip with us was such a positive experience and that you'd consider booking another solo adventure.
Great service on all aspects apart from the taxi service home.
Pick up was fine but the driver was an hour late picking us up from Heathrow We were repeatedly told he was 10-15 mins away. When he...
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Riviera Travel
Riviera Travel
3 months ago
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our service to be great in all aspects. We do appreciate you bringing the issue with the taxi service home to our attention, and we regret to hear about the delay and the communication you experienced. We value your input and will take this on board.
Product reviews
Riviera Travel
Riviera Travel
3 months ago
We're so pleased to hear you enjoyed your Grand Tour of South Africa and found the places visited to be great. It's wonderful to know our tour manager, drivers, and local experts provided you with a positive experience. We appreciate you sharing your feedback regarding the coach journeys and hotel accommodations, and we'll certainly take your comments on board.
We are so pleased to hear that you had a faultless experience on your Solos cruise, from start to finish. It's wonderful to know that you felt confident with the organisation provided by our representatives and that you enjoyed the cruise ship, the food, and the onboard staff. We're also delighted that you found the excursions to be well-organised and interesting. Thank you for sharing your positive feedback.
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