As I was very early at the airport, I never actually met the Riviera representative.
The information was all received by email well in advance.
Riviera Travel
Riviera Travel
4 days ago
We appreciate you taking the time to share your experience. It's good to hear that the information you received by email was helpful.
Product reviews
Riviera Travel
Riviera Travel
4 days ago
Thank you for taking the time to share your feedback on your recent holiday. We are pleased to hear that you found the holiday well organised and the group size suitable. It's also good to know that you appreciated the location of the hotels, especially the one in Helsinki by the marina, and that you found the overall tour guide to be well organised and informative. We are sorry to hear that the walking tour of Tallinn was too long and that you did not find the guide there very helpful, and that the coach tour of Helsinki also felt a little long. We are glad, however, that you had an excellent experience with the guide on the island where the fort was located. We appreciate you sharing your thoughts on the pacing of the tours and the amount of information provided.
Thank you for taking the time to leave a review.
We are sorry to hear that the holiday did not meet your expectations. Our tours are designed to showcase the history, culture and heritage of each destination, which can include visits to churches, cathedrals and other historic landmarks. However, we appreciate that these may not appeal to every traveller.
RO
Roger
5 days ago
Thank you for your response.
Still think there was far too much free time. A two hour tour in a small place like Arezzo followed by a free whole afternoon !
Another excursion in the afternoon would have been better. Unfortunately this has put me off booking with Riviera again.
Product reviews
Riviera Travel
Riviera Travel
5 days ago
Thank you for your review.
We are sorry to learn that the holiday did not meet your expectations.
As outlined in our published travel information, itineraries may occasionally need to be amended due to operational, logistical or local circumstances beyond our control. Any changes are made with the aim of ensuring the holiday can continue to operate smoothly whilst still delivering the key highlights of the tour.
We appreciate that the balance of guided sightseeing and free time will not suit every traveller. Our tours are designed to provide both included visits and opportunities for guests to explore independently at their own pace.
Thank you for taking the time to share your feedback.
Date of purchase: 09/09/2026
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Sue
Feefo Verified
GBR
5 days ago
What Sue said about Riviera Travel:
Well looked after from the start to the end of the holiday.
Riviera Travel
Riviera Travel
4 days ago
We are so pleased to hear that you were well looked after from the start to the end of your holiday. We appreciate you taking the time to share your experience.
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Riviera Travel
Riviera Travel
4 days ago
It's wonderful to hear that your first solo holiday exceeded your expectations and that you had such a positive experience with the group, hotel, food, and guides. We're delighted that the excursions were fantastic and that you're considering booking another solo trip with us.
Good communications. Good travel document with lots of helpful information.
Riviera Travel
Riviera Travel
5 days ago
It's wonderful to hear that you found our communications and travel documents helpful. We appreciate you sharing your positive experience with us.
Product reviews
Riviera Travel
Riviera Travel
5 days ago
Thank you for your wonderful Feedback!
We are so pleased to hear that you had a fantastic holiday with us on our Classical Italy for Solo Travellers tour. It's wonderful to know you enjoyed the company of your fellow travellers and found the excursions to be excellent. We appreciate you sharing your positive experience.
Good service on board.
Good service upgraded hotels
Riviera Travel
Riviera Travel
5 days ago
Thank you for taking the time to share your feedback. We're delighted to hear that you experienced good service on board and were pleased with the upgraded hotels. We appreciate your business.
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Riviera Travel
Riviera Travel
5 days ago
We are delighted to hear that you had a lovely holiday with us. It's wonderful to know that our planning for the excursions and the accommodation met your expectations.
Superb, helpful staff whilst booking. Our tour managers were exemplary.
Riviera Travel
Riviera Travel
5 days ago
We are so pleased to hear that you had a superb experience with our team during your booking process and that your tour managers were exemplary. We appreciate you taking the time to share your feedback.
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Riviera Travel
Riviera Travel
5 days ago
We are so pleased to hear that you had such an awesome holiday experience with us on your Italian Adventure aboard the Star Clipper! It's wonderful to know that our booking team provided you with courteous, knowledgeable, and helpful service, and that you found the online processes straightforward and our operatives readily available. We are delighted that the holiday itself was as described and that you enjoyed the series of experiences and adventures. It is also fantastic to hear that our tour managers in Perugia, particularly Karen and her colleague Sarah, were so attentive and helpful. We truly appreciate you highlighting the exemplary attentiveness of our team. It's also great to hear that you found the Star Clipper staff helpful, courteous, and personable, and that their safety consciousness was evident. We are delighted that the food quality, presentation, and variety met your expectations, and that you were impressed with the cleanliness and tidiness of the ship. The personalized touches from the cabin staff, such as the chocolate and towel sculptures, are always appreciated, and we are happy they added to your experience. We truly value your feedback and are thrilled that this was one of the best holidays you and your wife have had.
We are delighted to hear that you had an excellent experience and that it met your expectations of Riviera Travel. We truly appreciate you taking the time to share your feedback
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Riviera Travel
Riviera Travel
5 days ago
Thank you for taking the time to share your feedback on our Puglia, Lecce and Vieste - Undiscovered Italy holiday. We appreciate you highlighting the varied programme, and we are sorry to hear that the location of both hotels was disappointing for you. We note your comments regarding the Hilton in Lecce and the hotel in Matera. It is pleasing to learn that the overall organisation of the holiday met the standard you have come to expect from Riviera Travel.
We are delighted to hear that your experience was faultless and that all your arrangements went to plan. Thank you for taking the time to share your feedback.
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Riviera Travel
Riviera Travel
5 days ago
Thank you for taking the time to share your feedback on your recent experience with us. We are delighted to hear that you found the organisation to be very good, and that Nicola was so helpful and informative during your trip. We are also pleased that you enjoyed the hotel's cleanliness, comfort, and convenient location.
Date of purchase: 08/09/2026
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Michael
Feefo Verified
USA
6 days ago
What Michael said about Riviera Travel:
excellent effort by the team from front desk team to our butler.
Riviera Travel
Riviera Travel
3 days ago
We are delighted to hear that you had such a wonderful experience with our team during your travels.
Product reviews
Riviera Travel
Riviera Travel
3 days ago
Thank you for sharing your thoughtful feedback with us. We are delighted to hear that you enjoyed the ship, the dedication of our crew, and the shore excursions. We do, however, note your comments regarding the beverage options and understand how this aspect of the experience fell short of your expectations. Your insights are greatly appreciated as we continually review our offerings.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.