Riviera Travel Reviews

Thank you for your detailed feedback and for your continued loyalty to Riviera Travel. We’re very sorry to hear about your experience, particularly the serious issue in the Forbidden City and the concerns regarding the Tour Manager, which clearly fell short of our usual standards. This is not the level of service we strive to deliver, and your comments have been shared with our operations team for review and improvement. We’re pleased to hear you enjoyed the hotels, many of the visits, and most of the local guides, but we fully recognise the areas where we need to do better. We truly appreciate your honest feedback and hope we can restore your confidence on a future tour.

Hello David, It's wonderful to hear that your Classical Italy for Solo Travellers holiday was so well organised and that your tour manager provided an excellent experience. We're delighted you met some lovely people and had a memorable time filled with laughter. Thank you for your kind words and we look forward to welcoming you on another Riviera holiday in the future. Kind regards, Riviera Travel

We are sorry to hear that your recent experience did not fully meet your expectations, especially as this was your second solo trip with us. We appreciate you sharing your feedback. Kind regards, Riviera Travel

Hello Jennifer, We are so pleased to hear you enjoyed your first holiday with Riviera, and that our rep Ariana was so excellent during your trip. It sounds like she really made a positive impact on your experience. We are also glad you found the hotel to be well-positioned for exploring. We appreciate your feedback regarding the hotel and the packed lunch, and will certainly take this on board. Kind regards, Riviera Travel

We are so pleased to hear that you had a lovely holiday with us. It's wonderful to know that you found your tour guide to be knowledgeable and organised, and that they were always available to assist you. We are also glad that your travel arrangements met your expectations and that nothing was too much trouble. Thank you for sharing your positive experience.

Thank you for taking the time to share your experience of our Douro, Porto & Salamanca River Cruise. We are delighted to hear that you found the destination wonderful, with stunning scenery in the Douro. It's also great to know you found the excursions interesting and the accommodation to be of a very high standard of cleanliness. We are particularly pleased that our staff made such a positive impression on you; we will certainly pass on your kind words to them. We appreciate you sharing your feedback regarding the evening entertainment and the pianist.

Thank you for taking the time to share your feedback on the Malta Uncovered holiday. We are delighted to hear that you found the organisation to be good, the information clear, and our guides helpful. It's wonderful to know that Fiona provided such excellent care and attention to detail, ensuring all aspects of your journey were well-managed. We are also pleased that you enjoyed the comfort of your hotel, the friendly staff, and the food.

Hello Michelle , It’s wonderful to hear that you had such a brilliant experience on our Grand Tour of Japan and that you couldn’t fault any aspect of it. We’re especially pleased that our guides and your tour manager were exceptional and contributed to one of the best experiences you’ve had. Kind regards, Riviera Travel

Thank you for taking the time to share your feedback on your recent trip to Lucca, Portofino & the Cinque Terre. We are delighted to hear that you found the experience to be joyful, informative, and enjoyable.