Hello,
We're so pleased to hear that you had such a positive experience with our service. Thank you for taking the time to share your feedback.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
5 days ago
Hello,
We're so pleased to hear you had a great experience with us on our Lucca, Portofino & the Cinque Terre tour. It's wonderful to know that you found Max to be a first-class tour guide, and that Armando and our local guides were also very good and friendly. We appreciate you highlighting the variety of trips offered.
Kind regards,
Riviera Travel
Hello,
Thank you for your wonderful feedback! We are delighted to hear that our staff provided you with five-star service. It's rewarding to know that our team's attentiveness made a positive impact on your experience.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
5 days ago
Hello,
We are so pleased to hear that you enjoyed your Rhine and Moselle River Cruise and that you particularly liked the food, drink, excursions, and the service from our team. We appreciate you sharing your feedback regarding your experience at Düsseldorf Airport.
Kind regards,
Riviera Travel
Date of purchase: 18/05/2026
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Keith
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GBR
6 days ago
Riviera Travel
Riviera Travel
5 days ago
Hello Keith,
We appreciate you taking the time to share your experience. We're sorry to hear that your recent experience wasn't entirely positive, I see that you have contacted us regarding your experience and we will be in touch once we have investigated further.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
5 days ago
Hello Keith,
We are sorry to hear that your experience did not meet your expectations. We understand your comments regarding the time spent on coaches and the size and amenities of your cabin. It is also disappointing to hear about your experience with the hotel during your extension. We will be in touch once we have had the chance to investigate further. Thank you for your patience in this matter.
Kind regards,
Riviera Travel
Hello,
Thank you for taking the time to share your experience. We are pleased to hear that you found the information provided to be very good. We appreciate your feedback.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
5 days ago
Hello,
We are sorry to hear that your hotel room was disappointing and that you found the Monet garden visit to be crowded. We appreciate you sharing your experience of the train journey, your exploration of Rouen, and your enjoyable visit to Arromanche, as well as the memorable experience at the remembrance park. We hope that your next journey with us is more enjoyable.
Kind regards,
Riviera Travel
See earlier comments.
Also very impressed with the Airport Transport Guide who remained with the Group just prior to the Departure Gate.
Riviera Travel
Riviera Travel
5 days ago
Hello,
We are delighted to hear you were impressed with our Airport Transport Guide and that they provided such valuable assistance prior to your departure. We appreciate you sharing your positive experience.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
5 days ago
Hello,
It's wonderful to hear that you had such an excellent holiday and that the Hotel Crystal Palace lived up to its rating. We are delighted that the hotel staff were warm and friendly and that their efforts contributed to making your stay enjoyable. It sounds like the special touches for your anniversary were a lovely surprise and made your stay even more memorable. We are also pleased that you found the tours and trips to be very good and that your guide was well briefed, friendly, and knowledgeable.
Kind regards,
Riviera Travel
Date of purchase: 18/05/2026
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Kenneth
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GBR
6 days ago
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Date of purchase: 27/04/2026
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Jocelyn
Feefo Verified
7 days ago
What Jocelyn said about Riviera Travel:
I was told that someone would meet us at Derby station as I raised a concern that no seat reservations. There was no one there
Riviera Travel
Riviera Travel
6 days ago
Hello Jocelyn,
We are very sorry to hear about your experience at Derby station. We understand that this was not the service you expected, and we appreciate you bringing it to our attention. I can only apologise, we do state in your travel documentation that you would be met once you arrived in Paris-Nord station
Kind regards,
Riviera Travel
JO
Jocelyn
6 days ago
you are quite wrong, do check my telephone call with you on 30 April.
JO
Jocelyn
6 days ago
Product reviews
Riviera Travel
Riviera Travel
6 days ago
Hello Jocelyn,
We are delighted to hear you enjoyed your Highlights of Normandy, Monet's Garden, Rouen and Honfleur trip and appreciate you taking the time to share your feedback with us.
Kind regards,
Riviera Travel
Hello David,
Thank you for taking the time to share your experience with us. We appreciate your positive feedback and are delighted to hear that you had a good experience.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
6 days ago
Hello David,
Thank you for sharing your feedback about your recent holiday. We are pleased to hear you had an excellent holiday and found the tour comprehensive. It is wonderful to know you enjoyed the Krystal Palace Hotel, particularly the food and service. We appreciate you taking the time to highlight these positive aspects. We also acknowledge your comments regarding the coach facilities and your preference for flying into Verona, and we regret any disappointment this may have caused.
Kind regards,
Riviera Travel
Too much time to get back to us on all the occasions we had to query things.
Our tour manager was efficient and all the arrangements worked well. But Riviera has no control over the cruise quality,...
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Riviera Travel
Riviera Travel
5 days ago
Hello Stephen,
We are sorry to hear that you experienced delays in our response times. I would like to confirm we have investigated, and have now located your correspondence and will be in touch. We appreciate you bringing this to our attention. We regret that we were unable to resolve the difficulties you encountered regarding the cruise quality.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
5 days ago
Hello Stephen,
We are very sorry to hear about your experience regarding your booking agreement for the Sky High Package and the difficulties you encountered with gluten-free food labelling. We also understand your feedback regarding the tour guides. We appreciate you taking the time to share your thoughts with us. Once we have investigated fully we will respond back to you.
Kind regards,
Riviera Travel
Hello,
Thank you for your lovely feedback. We are delighted to hear that you found our service efficient and friendly.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
6 days ago
Hello,
We are so pleased to hear that you found your experience to be luxurious, varied, and interesting. Thank you for your wonderful feedback.
Kind regards,
Riviera Travel
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