Thank you for taking the time to share your positive experience with us. We are delighted to hear that you are happy with the service you received.
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Riviera Travel
Riviera Travel
1 day ago
It's wonderful to hear that you had such an excellent week cruising the Seine on the Jane Austen and enjoyed your journey through Normandy. We're delighted you found the visits to Monet’s house and gardens interesting, and that the excursions and guides were generally very good.
We appreciate you sharing your thoughts on the Taste of Normandy tour and your experience in Lisieux, and we note your comments regarding the bistro restaurant. It's fantastic to know that the Jane Austen itself was a beautiful boat with fabulous food and service, and that our staff across all departments, including your tour director Karim, were excellent.
We are so pleased that you consider this another wonderful cruise with Riviera and that it is hard to fault.
Daninka our tour guide and all the coach drivers were spot on. She kept us to time and I’m sure would be first rate in an emergency if needed. Happily our trip was free of any drama
Riviera Travel
Riviera Travel
4 days ago
Thank you for your kind words about your tour manager, Danika. We'll be sure to share your comments with her.
HE
Helen
3 days ago
I hope I spelled her name correctly. Darinka?
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Riviera Travel
Riviera Travel
4 days ago
We're pleased to hear that you enjoyed this tour and that you thought the length of it was perfect.
HE
Helen
3 days ago
A comment we heard more than once from fellow travellers was that a group dinner on first and last night would have helped it feel more cohesive. Some felt it was a little impersonal without an organised get together. We agree that would have added a fifth star to our overall review
Excellent and friendly. Efficient . Loved the trip.
Riviera Travel
Riviera Travel
3 days ago
Thank you for your feedback. We are so pleased to hear you had such an excellent and friendly experience and loved your trip.
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Riviera Travel
Riviera Travel
3 days ago
Thank you for sharing your wonderful feedback about the Ill Mare and your cruise. We are so pleased to hear that you found the boat stylish, the cabins comfortable, and enjoyed the itinerary with its scenic beauty, delicious food, and swimming stops. It's great to know you highly recommend this experience.
Only negative was the positioning of the ship, relative to coaches for some excursions.
And the driver returning us to Lyon airport was unable to help with luggage as he could barely walk. We were...
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Riviera Travel
Riviera Travel
3 days ago
Thank you for rating our customer service 4/5. Whilst we endeavour to get the coaches as close to the mooring sites as possible, we must adhere to the strict rules in place regarding coach access and parking.
Thank you for your feedback regarding the coach driver. As we are always striving to enhance our guests' experiences, your comments have been shared with our partnered supplier for review.
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Riviera Travel
Riviera Travel
3 days ago
We were delighted to learn that you found this to be a thoroughly enjoyable and well-organised holiday. The photographs you kindly shared reflect wonderfully favourable weather conditions, which no doubt enhanced the beauty of the scenery and added to your overall cruising experience.
We appreciate your observations regarding the Cruise Director. Our Cruise Directors work across a variety of ships and itineraries and possess extensive experience in ensuring the smooth day-to-day operation of our river cruises. Whilst they are highly capable across our wider programme, it is natural that some directors may have developed greater familiarity with particular itineraries through repeated experience.
We always endeavour to assign Cruise Directors to sailings with which they are most familiar; however, there are occasions when unforeseen circumstances, such as illness or other operational requirements, require alternative arrangements to be made at short notice. In these situations, another experienced Cruise Director will step in to ensure that guests continue to receive the support, guidance, and service expected throughout their holiday.
Nevertheless, we are sorry if you felt that aspects of the commentary or destination knowledge did not fully meet your expectations, and we appreciate you taking the time to share your feedback. Comments such as yours are invaluable in helping us review our arrangements and maintain the high standards we strive to deliver across all of our river cruise programmes.
From original booking I was kept informed of tour .The final booklet with all information needy from checking in , choosing trips etc was excellent
Riviera Travel
Riviera Travel
3 days ago
We are so pleased to hear that you were kept informed from the original booking and that the final tour booklet was excellent. It's wonderful to know that you found all the information you needed, from checking in to choosing trips, to be so helpful.
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Riviera Travel
Riviera Travel
3 days ago
We are so pleased to hear that your Budapest to The Black Sea River Cruise was more than you had hoped for. It's wonderful to know that you enjoyed the staff, trips, food, scenery, and the comfort of the ship.
It’s wonderful to hear that you experienced excellent service throughout your trip. We truly appreciate you taking the time to share your positive feedback with us.
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Riviera Travel
Riviera Travel
3 days ago
Thank you for sharing your wonderful feedback about your recent cruise on the Emily Bronte. We are so pleased to hear that you had an excellent experience with Riviera and that the service on board was brilliant. It's also good to know that any itinerary changes did not impact your enjoyment. We truly appreciate your loyalty and look forward to welcoming you on another Riviera river cruise in the future.
The tour manager was perfect. She gave us enough information each day so that we knew what to expect.
Riviera Travel
Riviera Travel
3 days ago
It's wonderful to hear that you had such a positive experience with your tour manager. We're delighted to know she provided you with the right amount of information to ensure you knew what to expect each day.
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Riviera Travel
Riviera Travel
3 days ago
We are so pleased to hear that you enjoyed the daily tours on your Malta Uncovered holiday and found them informative. It's wonderful that you discovered the rich history Malta has to offer and that our tour guides contributed to a positive experience. We hope you have the opportunity to revisit Malta and explore at your own pace in the future.
Excellent service all round . Very friendly crew.
On last day we were taken to the Spoon Boat for a brunch and afternoon tea this is because several of us had late timings for planes home bound ....
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Riviera Travel
Riviera Travel
3 days ago
We are so pleased to hear you enjoyed your experience with us and that our crew provided you with excellent and friendly service. It's wonderful to know that the thoughtful arrangement for brunch and afternoon tea on the Spoon Boat was appreciated, especially given your flight timings, and that you found the food and drinks to be plentiful. We're also glad the central position in Budapest allowed for easy access to last-minute sightseeing.
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Riviera Travel
Riviera Travel
3 days ago
Thank you for sharing your wonderful experience on The Blue Danube River Cruise. We are so pleased to hear that you found the trip lovely from start to finish and that Salzburg and its gardens, along with all the other destinations, were particularly beautiful. We truly appreciate your recommendation.
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