Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the cruise overall, particularly the well-organised excursions, the high standard of food, and the excellent service provided by our tour manager, Bogdan. We also appreciate your kind recognition of the crew’s professionalism.
We regret to learn that your friend encountered some difficulties regarding allergy requirements. Please be assured that your comments have been noted and will be shared with our onboard team to help ensure clearer communication on such important matters going forward.
We also apologise for the disturbance you experienced on your final night due to the repositioning of the gangplank. While this procedure is sometimes necessary due to changing water levels, we understand that the timing and lack of prior notice caused an unwelcome disruption. Your feedback will be passed on to help us improve how we manage and communicate such situations in the future.
Should you wish to discuss any aspect of your experience further, please do not hesitate to contact us.