The hotel that we stayed in was disappointing we paid £60 to upgrade to a room that looked over the car park and was noisy . For the first two nights we were put in a cupboard of a dining room...
Feel Riviera very interested in getting money from booking tours, at the price, for instance, boat trip around Capri should have been included. Too many in groups. Feel more training needed with...
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Accommodation : Excellent
Tour manager : Poor
Overall value for money : Substandard
Quality of visits / excursions : Excellent
Service when booking : Substandard
Nicole Parkes - Customer Service Advisor
Riviera Travel
9 years ago
Thank you for your review and we are sorry that your experience with us was not in line with your expectations. We work tirelessly to ensure the very highest quality levels for our tours and it is disappointing that you were not happy with your holiday. Please be assured that the information that you have kindly spent time sharing with us will be used to help deliver a better holiday experience for our customers.
Thanks again for your feedback.
Well organised apart from a one hour delay at the pick up at Naples which appeared to stem from bad communication. The only other thing that we think could be improved was the size of the group. It...
Hotel le badia lovely , staff great, food excellent, would have appreciated wifi in room. Tour manager Diana a real gem, our guide for Pompeii Christine very knowledgeable, made it come alive,...
The tour was very full on. Because we were at the Hotel Vue d'or, which is quite a long way up the hill on the west side of Sorrento and because our trips were combined with other people staying at a...
Hello. Our holiday was excellent, just what we had hoped for. The flights, to and from Naples, were a bit cramped but this is to be expected these days. The accommodation was excellent, room 205 at...
A most enjoyable holiday, very well organised. Hotel La Badia is a delightful family run hotel, every one is very friendly and helpful and it is spotlessly clean. Sorrento is only a pleasant 20 min...
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