Loved every minute of the holiday. Traveled on my own for the first time. Every thing was well organised and my tour rep Jenny was lovely. Hotel spot on, every body really helpful. Going to book...
The only thing that marred this tour for me, as a senior, was the trips to Pompeii and Herculaneum. The sites are amazing but the groups too large. I feel two guides are necessary in those...
Although it was late in the season when we went (7-14 Oct) and everything closes down at the end of Oct, it was extremely busy and chaotic, and with air pollution very high. My husband didn't feel...
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Accommodation : Exceptional
Tour manager : Exceptional
Overall value for money : Exceptional
Quality of visits / excursions : Excellent
Service when booking : Exceptional
Nicole - Customer Service Advisor
Riviera Travel
9 years ago
Thank you for taking the time and trouble to raise your concerns with us, thus affording us the opportunity to address the issues you have highlighted and offer our sincere apologies for the disappointment you experienced during your holiday. You can be assured we constantly monitor client feedback and your comments will prove extremely helpful in highlighting key areas that require our attention. I would once again like to thank you for your feedback and we hope your husband has made a full recovery.
Although I see the difficulty, the early start is a slight pain.Smashing visits.Pleasant evenings - meal and chatting to other guests in the lounge.Drinks a bit expensive, despite the "happy hour"....
I have written to you about my holiday. Found getting up at 6.30am to be out of the hotel just before 8am very tiring also there was a lot of walking involved. Also paying £298 for the use of a...
Group was far larger than usual. Michel Angelo hotel was comfortable. Might have preferred the Europa but it wasn't an option in the brochure we booked from
The tour delivered what we had expected. Jenny, our tour manager was excellent: organised, well informed and very good with people. The hotel was very well located and the public rooms were...
A very enjoyable holiday with excellent hotel accommodation and a very competent tour manager. Our only adverse comment would be the apparent need for such an early departure from the hotel (6.10 am)...
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