I think Riviera need to review the hotels that they use. I am sure they can do better. Faded Charm best describes the hotels used in Oslo, Vonnegut and Bergen.
Value for money : Good
Accommodation : Substandard
Tour manager : Substandard
Quality of visits / excursions : Good
Allocated free time : Good
Nicole Parkes - Customer Service Advisor
Riviera Travel
8 years ago
Thank you very much for taking the time to review your holiday. It is with genuine regret that I learn of your disappointment with the hotels used throughout the tour. On behalf of Riviera Travel I would like to offer my sincere apologies for the impact this had on the overall enjoyment of your holiday. We’re always looking at ways in which we can improve on our clients’ holiday experience and I have passed your comments on to the appropriate managers for this purpose.
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This was a lovely trip with central hotels. Particularly enjoyed travelling by rail between Oslo and Voss: much nicer than by coach. First fjord boat trip was enjoyable but the second seemed...
We had a wonderful tour of Norway and Mohamed, our tour manager was fantastic. He was so caring and managed all the needs of our relatively large group with ease. His knowledge of the places we...
The tour was as described and provided a good variety of excursions. Time in Oslo was short due to full day excursion, another half day there would have been ideal. The Tour Manager was very...
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