A fantastic holiday. Our first experience of Riviera. Despite our reservations about booking on a tour which had a large group, our fears were unfounded. We met a whole bunch of really great...
First hotel very central but strange in that instead of drawers we had an ottoman !
Second hotel good but food very uninteresting and more or less the same both nights.
Excursions good but 3...
Read more
Accommodation : Substandard
Tour manager : Exceptional
Overall value for money : Excellent
Quality of visits / excursions : Excellent
Service when booking : Excellent
Nicole Parkes - Customer Service Advisor
Riviera Travel
8 years ago
I am pleased to learn you felt your Tour Manager, Mohammad, was excellent. At Riviera Travel we are very proud of our Tour Managers and understand the important role they play in the overall experience of your tour. However, it is with genuine disappointment that I read your comments regarding the other aspects of your tour. Our aim is for our clients to return home having been fully satisfied with their holiday. It is therefore disappointing to learn we failed to meet your expectations in these respects and on behalf of Riviera Travel I would like to offer my sincere apologies. Rest assured the comments you have kindly spent the time sharing will be used to enhance the enjoyment of this tour for our future clients.
In general an enjoyable trip, which was varied and full of interesting places and stunning scenery, enhanced by the hot and sunny weather.
An extra day in Oslo would have been welcome, although...
brilliant trip to Norway, including all the right sightseeing Oslo, Bergen, trips on trains seeing the lovely scenery and trip on the fyords. Our tour manager Mohammad was absolutely brilliant. The...
Another very enjoyable holiday with Riviera however please refer to my letter sent under separate cover on Tuesday 2nd August with regards to the accommodation especially in Bergen.
The whole holiday was an enjoyable experience with outstanding scenery and excellent service.
The only downside was the small size of rooms in the city hotels.
This was our first trip with Rivieira and we were very impressed. Great hotels and excursions, excellent tour manager, Suzanne, who was friendly, helpful and knowledgeable. We will recommend...
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
