Really enjoyed the variety of scenery - gave us a great taste of Norway and Deborah was a lovely tour manager - always interesting and very helpful.
No complaints - it was great to have free time in...
Hotel in Bergen could be better,no carpets from lift to room along corridors the underfelt was torn and created a trip hazzard.
Tour Manager was excellent throughout the holiday
We had beautiful...
This was our sixteenth Riviera holiday and probably all round the worst.
Some very poor organisation. Very late evening arrivals at hotels. Hotels with no drawers wardrobes or storage space. Very...
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Value for money : Good
Accommodation : Good
Tour manager : Substandard
Quality of visits / excursions : Excellent
Allocated free time : Substandard
Nicole Parkes - Customer Service Advisor
Riviera Travel
8 years ago
I would like to thank you for taking the time to review your recent tour. Further to your conversation with our Customer Services Manager, I have sent a letter out to you today. I would once again like to apologise for your experiences on this holiday and your loyalty to Riviera Travel is greatly valued. I am pleased you will be choosing to travel with us in the future where we hope to restore your faith in our company once more.
Have never travelled with Riviera before. Was horrified to find that there were 50 people on this tour - I'm used to numbers being between 12 and 30 max.
Scandic Byporten hotel (Olso) was great -...
We have very little to complain about, except the rain. The first two hotels were excellent in every aspect.
Our third hotel, The Grand Central, in Bergen, did give us a cause for concern, however....
Overall holiday was very good. Hotels all very different but all good. Oslo hotel excellent position so could walk to most places. Voss delightful place to stay. Balance of holiday was good between...
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