A great experience. Our tour guide, Max, was first class. Our driver, Armando was very good and very friendly. Local guides also very good. Plenty of variety in terms of trips out.
Riviera Travel
Riviera Travel
5 days ago
Hello,
We're so pleased to hear you had a great experience with us on our Lucca, Portofino & the Cinque Terre tour. It's wonderful to know that you found Max to be a first-class tour guide, and that Armando and our local guides were also very good and friendly. We appreciate you highlighting the variety of trips offered.
Kind regards,
Riviera Travel
A really wonderful tour. The tour manager was excellent he engaged with all the group by name, he was always there to help with hotel staff and local tour guides. The transportation was comfortable,...
Read more
Uploaded media
View all media (6)
Riviera Travel
Riviera Travel
6 days ago
Hello Roger,
It's wonderful to hear that you had such a positive experience on the Lucca, Portofino & the Cinque Terre tour. We are delighted that the tour manager's excellent engagement and support made your trip so enjoyable. It's also great to know that you found the transportation to be comfortable, clean, and efficient, and that the tour was well managed, covering all the important sites. Thank you for your great photo's.
Kind regards,
Riviera Travel
Riviera Travel
Overall a great holiday although there are a couple of negative points -
Hotel in Lucca too far out of centre . When we arrived we had around 7 hours of free time before the evening meal with...
Read more
Michelle
Riviera Travel
7 months ago
Thank you for your feedback. Please write in to our Guest Relations Team with the points raised so that they can be reviewed and investigated info@rivieratravel.co.uk .
What a wonderful holiday and what a lovely tour manager Paul Templar. Such an informative and pleasant young man. The holiday I thought was well planned and enjoyable.
My sister and myself had a...
Read more
Michelle
Riviera Travel
8 months ago
We are delighted to hear that you and your sister thoroughly enjoyed your holiday to Lucca, Portofino, and the Cinque Terre. It’s wonderful to know that the trip was well-planned and enjoyable, and that you appreciated the support of our tour manager, Paul .
Things didn't begin well, no courier to meet us at the airport. Riviera suggested we go for a coffee whilst they sorted this out and offered £10 each to cover the cost. The £10, like the courier,...
Great holiday met some very nice people and saw some beautiful sites. Lucca is a really nice place to visit with some great restaurants and interesting buildings and history. The only drawback was...
Too complicated to put on a tick box review.
Lucca, a beautiful city, was a waste of time as the hotel was 40 minutes walk from the hotel or a bus ride (on strike) or taxi both ways. Cost.
Claire
Riviera Travel
10 months ago
Thank you for your review. We regret to hear that this tour fell short of your expectations and you were disappointed with the location of the hotel. As there are a limited number of hotels in the region that accept group bookings, our Product team carefully select the hotels with the best fit for the tour. This may mean that the hotel's location is slightly further away than some guests may find ideal.
Very well organised, rep helpful and friendly. Both hotels very comfortable
Claire
Riviera Travel
12 months ago
Thank you for rating this tour 4/5. We are pleased to hear that you thought this trip was very well organised, with a friendly and helpful tour manager and comfortable hotels.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
