Well organised holiday with great excursions and an excellent guide.
Hotel was clean with comfortable beds, but the service and food could have been better.
Riviera Travel
Riviera Travel
7 days ago
Thank you for rating this tour 4/5. As we are always striving to enhance our guests' experiences, your comments about the hotel service and food have been shared with our Product team at head office for review.
A week full of trips and experiences from flying into Milan. Then transferred to hotel in great location on lake Como.
Something new every day.
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Riviera Travel
Riviera Travel
10 days ago
We're so glad to hear that you had a wonderful time on your trip to Lake Como and that you enjoyed all the new experiences each day brought. It sounds like you had a truly memorable week.
Great holiday and tour and tour manager. The only reason I dropped a star was the hotel - it is 3 star and a good 3 star however one of the two lifts was out of order the whole time we were there. It...
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Riviera Travel
Riviera Travel
19 days ago
Thank you for taking the time to share your feedback on your recent holiday. We're delighted to hear that you enjoyed the tour and your tour manager. We appreciate you highlighting the issue with the hotel's lift during your stay and understand how this could have impacted some of your group. We value your input as it helps us to continually improve our offerings.
Fabulous holiday. Very well organised, visited some wonderful places with our amazing tour guide Julie .
Would highly recommend
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Riviera Travel
Riviera Travel
19 days ago
It's wonderful to hear you had such a fabulous holiday! We're delighted that you found the trip to be very well organised and that you enjoyed visiting some wonderful places with Julie. We truly appreciate you taking the time to share your recommendation.
A superb itinerary, very well organised and well guided. We were given lots of local insight and had just the right mix of formal guiding and free time. The hotel (Bazzoni) was a little disappointing...
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Riviera Travel
Riviera Travel
21 days ago
We are so pleased to hear that you had such a superb holiday and that our organisation and guiding met your expectations. It's wonderful to know you appreciated the local insights and the balance between formal guiding and free time. We appreciate you sharing your feedback about the hotel, and we're glad it didn't spoil your overall experience.
We were very much looking forward to our trip, usually booking our own trips around Europe, we thought it would be nice to pay more and have a bit of luxury. The hotel was very nice, staff...
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Riviera Travel
Riviera Travel
26 days ago
We regret to hear that the accommodation fell short of your expectations on this cruise. We do hope you had an opportunity to raise your concerns with your tour manager. When they are made aware, they are typically very good and sourcing an appropriate resolution in a timely manner, so you can go on to fully enjoy your experience.
Fabulous holiday great hotel, staff super helpful and friendly. U26 restaurant excellent.
Maybe a visit to Como rather than Lugana but other trips brilliantl especially the Bernini rail journey...
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Riviera Travel
Riviera Travel
26 days ago
It's wonderful to hear that you had such a fabulous holiday with us and enjoyed your stay at the hotel. We're so pleased that our staff were super helpful and friendly, and that you found the U26 restaurant excellent. We appreciate your feedback regarding your excursions and are delighted you found the Bernina Rail journey through the Alps brilliant. It's also great to know our tour guide was extremely knowledgeable and helpful during your free days.
Beautiful scenery, superb trips and excellent courier.The excursions were just right for me and two rest days to enjoy exploring on our own or rest close to the hotel. Superb food.
Riviera Travel
Riviera Travel
1 month ago
Thank you for you wonderful feedback!
It's wonderful to hear that you found the scenery beautiful, the trips superb, and our courier excellent. We're delighted that the excursions were perfectly suited to your preferences, offering a great balance of organised activities and opportunities for personal exploration or relaxation
Very good trip. Two days at leisure seemed quite a lot of time out of the week. Hotel was good, room nice and clean. Partial lake view was a little disappointing but presumably the best accommodation...
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Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that you had a very good trip and enjoyed your time with us. It is wonderful to know that you found the hotel and your room to be good, clean, and nice, and that you appreciated the plentiful food and good restaurants. We are also pleased that our guide was knowledgeable, approachable, and friendly. We appreciate your feedback regarding the leisure days and the partial lake view, and will certainly take your comments on board
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