The arrangements all went seamlessly - journeys to sites and transfers to new hotels. Our tour guide was extremely helpful and followed up on any problems.
Actual holiday was good once we arrived but prior to that was horrendous We had to check in and get our boarding passes. The idea of a packaged holiday is that a company like Riveria should do...
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Value for money : Excellent
Accommodation : Excellent
Tour manager : Exceptional
Quality of visits / excursions : Exceptional
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Riviera Travel
4 years ago
We're very sorry to hear that your pre travel experience with us did not live up to your expectations and our normal high standards, which affected your enjoyment of the holiday. We are experiencing very high volumes of calls at the moment which is leading to slower response times than we consider to be acceptable, and we are working hard to rectify this. I can see that you've contacted our customer service team already, and somebody will follow up with you directly about your experience.
Very enjoyable first trip abroad since the start of lockdown. Large coach with a double seat each was excellent as we were all solos and with the exception of a couple of ladies, we were all new to...
Hotels: Mercure & Albatros excellent; Baie di Ulysse only ok. All hotels food was fine but not outstanding. Tour guide Pina was superb - totally fluent in English and Italian, great personality. My...
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